I mostly think Disney has handled all of this reasonably well. I’d love to have quicker info for sure, but most of the policies have been guest friendly and most guests haven’t been financially wronged (obviously just my opinion, you don’t have to agree). They’ll get a pass for me on most things as I’m sure it’s incredibly complicated. Heck, we’re going through the same uncertainty and lack of information in nearly anything else we do - kids sports seasons, camps, local pool, school that starts back in 60 days, etc - so in some ways this isn’t any different.
But an email that says the theme parks are closed until further notice (which isn’t true) and I can call to modify my reservation (only to learn just FW and cash DVC are options) seems unnecessarily sloppy. Not really sure why they would do that and put their phone CMs through the likely guest aggravation and confusion? Feels like I’m missing something.