Terk-1
Dreaming of Disney Cruising!
- Joined
- Aug 26, 1999
Excuse my language, but what the heck is going on down at Disney Dining & CRO??? I called this morning and made a PS for Thanksgiving weekend. The CM booked the PS by taking my phone number and said I was all set. I did not give him my name, my arrival date and I did not receive a confirmation number from him. I was tied up all day, but just called DD to retrieve the confirmation number. After waiting on hold for 10 minutes, I had mentioned to the CM about what had happened earlier. The answer I got from her was "so you actually want the number"? I told her that yes I did, which was why I was calling. After taking a few minutes, she was able to locate the reservation and gave me the number. Since this reservation was for a very busy weekend, I did not want to go without it. Plus, the fact that the reservation was made without me giving my name, concerned me.
I think what threw me off and angered me more was not the original phone call, but rather the follow-up call. The tone that the CM used to me was like "how dare you question us and how we do our job." I know people have bad days sometimes, but considering that we, as guests, are spending our own money calling down to DD (no 800 #) to make reservations, I guess I was just expecting a little better service.
My suggestion to WDW would be to allow guests to make their PS online, rather than on the phone. I think this would allow guests the flexibility of making the reservations when it is good for them, cheaper (not having to pay to call and sit on hold for 10-20 minutes sometimes), and would ease up CM's to focus on CRO. This would also allow the guest to confirm what PS they have online and make changes/cancellations. Just my thought, but coming from someone who uses PS alot, especially during busier times of the year, it would just make the planning process a little easier.
I think what threw me off and angered me more was not the original phone call, but rather the follow-up call. The tone that the CM used to me was like "how dare you question us and how we do our job." I know people have bad days sometimes, but considering that we, as guests, are spending our own money calling down to DD (no 800 #) to make reservations, I guess I was just expecting a little better service.
My suggestion to WDW would be to allow guests to make their PS online, rather than on the phone. I think this would allow guests the flexibility of making the reservations when it is good for them, cheaper (not having to pay to call and sit on hold for 10-20 minutes sometimes), and would ease up CM's to focus on CRO. This would also allow the guest to confirm what PS they have online and make changes/cancellations. Just my thought, but coming from someone who uses PS alot, especially during busier times of the year, it would just make the planning process a little easier.