2014 flew from Seattle to Orlando over night. Finally got to Disney's Coronado Springs Resort, checked in at the front counter and the cast member stated you have a accessible room with 2 queen beds. Wife and son walked & I rolled across the resort and when we opened the door, there was only one bed and it was not an accessible room. I called the front desk and the person I talked to told me to look under the bed for the other queen bed, then she told me that the ottoman opens up to a queen bed. I explained to her that she was mistaken and that they need to find us the room we paid for. They had to send a cast member to look at the room and see if she can find the other bed. (I'm not making this up, this really happened) After 2 hours and the cast member made numerous calls on the phone and radio, she then had to go back to the front counter to talk to them. We left the door opened and the head of "Mousekeeping" walked by and asked if there is something wrong. I explained what has happened and that we have been waiting for over 2 hours for someone to find us the room we reserved. I also explained what the person on the phone told me to do, "look under the bed for the other, then the ottoman", she looked at me with a puzzled look and then she kind of smiled. She made 2 calls, and then grabbed our luggage and said follow me so she took us to another part of the resort and got us a room. It was not wheelchair accessible, but it was a room. We lost 2 fast passes due to the time we wasted trying to get our room.