palhockeymomof2
DIS Veteran
- Joined
- Nov 14, 2001
Not sure how many SW people are here..but figured I’d share my experience with 2 LUV vouchers we received.
I always use points to fly and have the companion pass.
When the gate agent gave me the vouchers I inquired about converting then to points...she was unable to do it but told me to call the customer service office in TX. Spoke with them today....they can’t convert the voucher to points, but she was able to convert an existing reservation I had made with points to the voucher. My companions confirmation number stayed the same...my changed. She also refunded the EBCI fee for the first reservation to my cc ...then charged my cc for EBCI on the new reservation
looked at my RR account online and all is in order..so I’m very happy
I always use points to fly and have the companion pass.
When the gate agent gave me the vouchers I inquired about converting then to points...she was unable to do it but told me to call the customer service office in TX. Spoke with them today....they can’t convert the voucher to points, but she was able to convert an existing reservation I had made with points to the voucher. My companions confirmation number stayed the same...my changed. She also refunded the EBCI fee for the first reservation to my cc ...then charged my cc for EBCI on the new reservation
looked at my RR account online and all is in order..so I’m very happy