FYI -- Apparently there are technical issues with My Disney Experience. Linked Park Tickets are disappearing, and entire profiles lost.
Please check your park tickets to make sure they are all there, and linked. I called the internet help line, and there was an hour wait to speak to an agent. Apparently, this has been happening for two weeks.
We personally "lost" 8 of 14 tickets that we had linked to various members of our family and extended family. They said that WITHOUT THE TICKET NUMBERS OR CONFIRMATION CODES, they could not find our tickets and escalate it so that Disney will look for it and reconnect the tickets back to your account. Basically you're SOL if you don't have your confirmation code or ticket numbers. That bothered me very much. So much for technical excellence and reliability (which we know is not Disney's forte).
Thank god I went through all my tickets back in January of 2017, line by line, and wrote down every ticket number. I did not have my DVC promo ticket numbers (back from 2016, I think) but was able to find the confirmation number in my email.
I was on the phone with the internet technical help desk woman for over an hour going through EVERY TICKET number, and discovered that EIGHT tickets were lost (5 and 7 day MYW park hoppers for both adults and children) out of 14 unused tickets that we have in "storage" for future use. That's appx $3k in tickets that they "lost", and I had to go digging around for the ticket numbers to make sure they will "find" the tickets again... someday... since it's being escalated. I'm assuming they haven't found our tickets yet, although the woman promised that the tickets weren't lost bc I have the ticket numbers. Her explanation was neither reassuring nor did it make sense. The tickets are currently "lost", why couldn't she just admit to that fact? Escalating the ticket number to a more senior technical expert does not mean the tickets aren't LOST. It just means that they will promise to find the ticket again, somehow, with the ticket number. Note: SOMEHOW.
Anyway, just wanted to let everyone know to check their profiles to see any unused tickets that you have linked to your profile have "disappeared". I'm glad I called it, even though it was almost 3 hours of my life. $3k is not chump change.
The help desk number is 407-939-4357, hit option 4.
Hope this helps.
Please check your park tickets to make sure they are all there, and linked. I called the internet help line, and there was an hour wait to speak to an agent. Apparently, this has been happening for two weeks.
We personally "lost" 8 of 14 tickets that we had linked to various members of our family and extended family. They said that WITHOUT THE TICKET NUMBERS OR CONFIRMATION CODES, they could not find our tickets and escalate it so that Disney will look for it and reconnect the tickets back to your account. Basically you're SOL if you don't have your confirmation code or ticket numbers. That bothered me very much. So much for technical excellence and reliability (which we know is not Disney's forte).
Thank god I went through all my tickets back in January of 2017, line by line, and wrote down every ticket number. I did not have my DVC promo ticket numbers (back from 2016, I think) but was able to find the confirmation number in my email.
I was on the phone with the internet technical help desk woman for over an hour going through EVERY TICKET number, and discovered that EIGHT tickets were lost (5 and 7 day MYW park hoppers for both adults and children) out of 14 unused tickets that we have in "storage" for future use. That's appx $3k in tickets that they "lost", and I had to go digging around for the ticket numbers to make sure they will "find" the tickets again... someday... since it's being escalated. I'm assuming they haven't found our tickets yet, although the woman promised that the tickets weren't lost bc I have the ticket numbers. Her explanation was neither reassuring nor did it make sense. The tickets are currently "lost", why couldn't she just admit to that fact? Escalating the ticket number to a more senior technical expert does not mean the tickets aren't LOST. It just means that they will promise to find the ticket again, somehow, with the ticket number. Note: SOMEHOW.
Anyway, just wanted to let everyone know to check their profiles to see any unused tickets that you have linked to your profile have "disappeared". I'm glad I called it, even though it was almost 3 hours of my life. $3k is not chump change.
The help desk number is 407-939-4357, hit option 4.
Hope this helps.
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