I love credit cards so much! v3.0 (see first page for add'l details)

[Judique]

I'm behind still but... we booked a trip! I've been feeling a great desire to get back out to Disneyland since in April it will have been two years - the horror!

• Flights - Booked flights with SW on a Thursday afternoon and home Monday morning with SW travel credits we had, will add myself with CP ~ OOP $11.20, cash value $690
• Hotels -
  • Fairfield Anaheim Resort, first night for 30k points, second and third nights with FNCs ~ OOP $0, cash value $735
  • Hampton SNA Airport for 25k points, since our flight home is early I'd rather be across from SNA vs worrying about oversleeping and coming from 20mins away and also would rather burn Hilton vs Marriott points ~ OOP $0, cash value $735

Now...….. just need tickets

That's one expensive Hampton but enjoy your visit anyway!

 

[kylenne]

I had the worst day possible and I just need to vent. During my lunch break I went to the UPS Store near my job to pick up the pack of Disney GCs I ordered from BJs. I had them delivered to the store because no one would be home to sign. I was rushing to get back to the office because I had very little time and didn’t initially notice how light it was. I looked and envelope had been slit open. Nothing inside except the BJs invoice and receipt. Someone stole $1000 worth of cards from me. I called BJs to immediately put a stop on the cards and the rep was really empathetic and helpful and said she would contact me within 24 hours.

UPS on the other hand was nothing short of outrageous. I asked to speak to the store manager, not once did this woman apologize or show an ounce of empathy for my situation. Instead she passed the buck, claimed that they received it that way, and she had no way of knowing who the driver was. She was indifferent and tone policed me. Another worker was giggling in the back and she refused to provide me his name and said what he did in the back had nothing to do with me so why was I mad. She walked away from me, deliberately ignoring me and blamed me for being upset when I called her on it. I tried to call UPS corporate in store only to get lost in an IVR maze.

Not knowing what else to do, I left and called Chase Sapphire customer service beside myself (I purchased on my CSP because it’s my best purchase protection card). The rep was so sweet and went out of his way to help; I was literally crying on the phone, due to stress and the UPS store being so ugly toward me. He reassured me that BJs is very good with these issues and advised me to wait until I hear back from them, but let me know that I did have options and regardless they would make sure I got my money back at minimum if I needed their help. His simple kindness after all of this moved me so much I spoke to an account manager to pay him a compliment.

UPS’ lack of accountability and callousness really shook me though. I train customer service agents and that woman’s conduct would be a firing offense anywhere I have ever worked.

 

[Judique]

Yes you can hold both (or all 3)


They made a generic statement on the landing page about if you have an IHG card or earned a bonus on that card in the last 24 months you aren't eligible to receive another of the same card.

If you check the offer details of each of the IHG cards they state "this card" unlike the Sapphire or SW cards that say "any" card. So should be good to get one or both of the new cards and still hold the old one.

From the Premier offer:
This product is not available to either (i) current cardmembers of this credit card, or (ii) previous cardmembers of this credit card who received a new cardmember bonus for this credit card within the last 24 months.

That's the way I read it also. I want another free night but not under 5/24 yet and when I do, it will be Cip all the way.

 

[becauseimnew]

I had the worst day possible and I just need to vent. During my lunch break I went to the UPS Store near my job to pick up the pack of Disney GCs I ordered from BJs. I had them delivered to the store because no one would be home to sign. I was rushing to get back to the office because I had very little time and didn’t initially notice how light it was. I looked and envelope had been slit open. Nothing inside except the BJs invoice and receipt. Someone stole $1000 worth of cards from me. I called BJs to immediately put a stop on the cards and the rep was really empathetic and helpful and said she would contact me within 24 hours.

UPS on the other hand was nothing short of outrageous. I asked to speak to the store manager, not once did this woman apologize or show an ounce of empathy for my situation. Instead she passed the buck, claimed that they received it that way, and she had no way of knowing who the driver was. She was indifferent and tone policed me. Another worker was giggling in the back and she refused to provide me his name and said what he did in the back had nothing to do with me so why was I mad. She walked away from me, deliberately ignoring me and blamed me for being upset when I called her on it. I tried to call UPS corporate in store only to get lost in an IVR maze.

Not knowing what else to do, I left and called Chase Sapphire customer service beside myself (I purchased on my CSP because it’s my best purchase protection card). The rep was so sweet and went out of his way to help; I was literally crying on the phone, due to stress and the UPS store being so ugly toward me. He reassured me that BJs is very good with these issues and advised me to wait until I hear back from them, but let me know that I did have options and regardless they would make sure I got my money back at minimum if I needed their help. His simple kindness after all of this moved me so much I spoke to an account manager to pay him a compliment.

UPS’ lack of accountability and callousness really shook me though. I train customer service agents and that woman’s conduct would be a firing offense anywhere I have ever worked.

I'm so sorry. That's terrible, I would post this on UPS's twitter.

 

[LuckyMamaInDE]

I had the worst day possible and I just need to vent. During my lunch break I went to the UPS Store near my job to pick up the pack of Disney GCs I ordered from BJs. I had them delivered to the store because no one would be home to sign. I was rushing to get back to the office because I had very little time and didn’t initially notice how light it was. I looked and envelope had been slit open. Nothing inside except the BJs invoice and receipt. Someone stole $1000 worth of cards from me. I called BJs to immediately put a stop on the cards and the rep was really empathetic and helpful and said she would contact me within 24 hours.

UPS on the other hand was nothing short of outrageous. I asked to speak to the store manager, not once did this woman apologize or show an ounce of empathy for my situation. Instead she passed the buck, claimed that they received it that way, and she had no way of knowing who the driver was. She was indifferent and tone policed me. Another worker was giggling in the back and she refused to provide me his name and said what he did in the back had nothing to do with me so why was I mad. She walked away from me, deliberately ignoring me and blamed me for being upset when I called her on it. I tried to call UPS corporate in store only to get lost in an IVR maze.

Not knowing what else to do, I left and called Chase Sapphire customer service beside myself (I purchased on my CSP because it’s my best purchase protection card). The rep was so sweet and went out of his way to help; I was literally crying on the phone, due to stress and the UPS store being so ugly toward me. He reassured me that BJs is very good with these issues and advised me to wait until I hear back from them, but let me know that I did have options and regardless they would make sure I got my money back at minimum if I needed their help. His simple kindness after all of this moved me so much I spoke to an account manager to pay him a compliment.

UPS’ lack of accountability and callousness really shook me though. I train customer service agents and that woman’s conduct would be a firing offense anywhere I have ever worked.

Oh that's horrible! Good job by BJs and the Chase rep-----but what the heck with UPS store?!?!

 

[mmmears]

I had the worst day possible and I just need to vent. During my lunch break I went to the UPS Store near my job to pick up the pack of Disney GCs I ordered from BJs. I had them delivered to the store because no one would be home to sign. I was rushing to get back to the office because I had very little time and didn’t initially notice how light it was. I looked and envelope had been slit open. Nothing inside except the BJs invoice and receipt. Someone stole $1000 worth of cards from me. I called BJs to immediately put a stop on the cards and the rep was really empathetic and helpful and said she would contact me within 24 hours.

UPS on the other hand was nothing short of outrageous. I asked to speak to the store manager, not once did this woman apologize or show an ounce of empathy for my situation. Instead she passed the buck, claimed that they received it that way, and she had no way of knowing who the driver was. She was indifferent and tone policed me. Another worker was giggling in the back and she refused to provide me his name and said what he did in the back had nothing to do with me so why was I mad. She walked away from me, deliberately ignoring me and blamed me for being upset when I called her on it. I tried to call UPS corporate in store only to get lost in an IVR maze.

Not knowing what else to do, I left and called Chase Sapphire customer service beside myself (I purchased on my CSP because it’s my best purchase protection card). The rep was so sweet and went out of his way to help; I was literally crying on the phone, due to stress and the UPS store being so ugly toward me. He reassured me that BJs is very good with these issues and advised me to wait until I hear back from them, but let me know that I did have options and regardless they would make sure I got my money back at minimum if I needed their help. His simple kindness after all of this moved me so much I spoke to an account manager to pay him a compliment.

UPS’ lack of accountability and callousness really shook me though. I train customer service agents and that woman’s conduct would be a firing offense anywhere I have ever worked.

I'm so sorry. I have issues with UPS in general, but their stores are just the worst. I really hope Chase and BJs can help you.

 

[Lain]

Tina Fey is making Mean Girls: The Musical: The Movie!!!

https://variety.com/2020/film/news/...n-of-broadways-mean-girls-musical-1203477247/
You know what this means?! More meme-worthy Mean Girls gifs!!!

 

[elgerber]

Tina Fey is making a Mean Girls: The Musical: The Movie!!!

https://variety.com/2020/film/news/...n-of-broadways-mean-girls-musical-1203477247/
You know what this means?! More meme-worthy Mean Girls gifs!!!

My daughter just sent me this tidbit also! Excitement!!

 

[kayteekt]

My AA question for the day

So we have enough points for 1 award flight. Then I have a $200 aa gc. I'm thinking of buying one economy flight with gift GC, then use points for the other. I believe the award flights are main cabin though. Would we have to board and sit separately I wonder? I don't mind paying for a seat on the paid flight, wondering if that would help.

Sorry for the silly questions, we just don't fly that often and I really don't know all the ins and outs.

 

[amalone1013]

That's one expensive Hampton but enjoy your visit anyway!

That's what i get for multitasking lol

 

[mmmears]

Tina Fey is making Mean Girls: The Musical: The Movie!!!

https://variety.com/2020/film/news/...n-of-broadways-mean-girls-musical-1203477247/
You know what this means?! More meme-worthy Mean Girls gifs!!!

Am I the only one who finds this confusing? (Not your post, but the entire idea).

 

[kylenne]

I'm so sorry. That's terrible, I would post this on UPS's twitter.

I did post to their FB page just now. It was really the disrespect that upset me. I know I’m covered monetarily, but the lack of basic human empathy was what got to me. I knew that as a frontline POC for the customer there really wasn’t a lot she could do, but I expect a simple “I’m sorry this happened” at minimum. I even used it as a teaching moment with my new hires during our daily debrief.

It really underlined why I bank with Chase though. I used to work for their Card Services division years and years ago (back when the og Freedom first launched as a basic gas & groceries card) and CS was always something drilled into our reps. I’m glad their standards are still high.

 

[afan]

That's what i get for multitasking lol

When are you guys going?

 

[gottalovepluto]

I had the worst day possible and I just need to vent. During my lunch break I went to the UPS Store near my job to pick up the pack of Disney GCs I ordered from BJs. I had them delivered to the store because no one would be home to sign. I was rushing to get back to the office because I had very little time and didn’t initially notice how light it was. I looked and envelope had been slit open. Nothing inside except the BJs invoice and receipt. Someone stole $1000 worth of cards from me. I called BJs to immediately put a stop on the cards and the rep was really empathetic and helpful and said she would contact me within 24 hours.

UPS on the other hand was nothing short of outrageous. I asked to speak to the store manager, not once did this woman apologize or show an ounce of empathy for my situation. Instead she passed the buck, claimed that they received it that way, and she had no way of knowing who the driver was. She was indifferent and tone policed me. Another worker was giggling in the back and she refused to provide me his name and said what he did in the back had nothing to do with me so why was I mad. She walked away from me, deliberately ignoring me and blamed me for being upset when I called her on it. I tried to call UPS corporate in store only to get lost in an IVR maze.

Not knowing what else to do, I left and called Chase Sapphire customer service beside myself (I purchased on my CSP because it’s my best purchase protection card). The rep was so sweet and went out of his way to help; I was literally crying on the phone, due to stress and the UPS store being so ugly toward me. He reassured me that BJs is very good with these issues and advised me to wait until I hear back from them, but let me know that I did have options and regardless they would make sure I got my money back at minimum if I needed their help. His simple kindness after all of this moved me so much I spoke to an account manager to pay him a compliment.

UPS’ lack of accountability and callousness really shook me though. I train customer service agents and that woman’s conduct would be a firing offense anywhere I have ever worked.

That's awful!! If you still want to talk to UPS corporate I'd send them a DM on Twitter. Their handle is @UPSHelp Although I wouldn't blame you one bit if you had no interest in talking to UPS again, that sounds like a horrible customer experience

 

[elgerber]

Am I the only one who finds this confusing? (Not your post, but the entire idea).

They did the same with Hairspray, movie then musical then movie musical.

 

[mom2elal]

Like literally, this is @SouthFayetteFan the last time he showed his face around here:

Remember, this is the time of year when he actually has to "work."

 

[Haley R]

That's a great idea. I never kept the house quiet when dd was a baby and she can literally sleep through anything (including smoke alarms). My mom must've kept the house super quiet when I was a baby because I am such a light sleeper. I hate it -- I wake up if there's a slight wind outside or the dog stretches -- just the tiniest noise and I wake up (ironically my sister is the complete opposite).

I’m a light sleeper too. I normally wake up when Dh leaves for work. We sleep with a box fan noise

 

[Oscar Madison]

FYI: Using Credit Karma's free tax filing for both state and federal, the refund amounts matched up with what HR Block said I will get back.
I haven't efiled yet, as I'm waiting on a few more docs. Has anyone else ever used Credit Karma for taxes? Too good to be true?

 

[kylenne]

That's awful!! If you still want to talk to UPS corporate I'd send them a DM on Twitter. Their handle is @UPSHelp Although I wouldn't blame you one bit if you had no interest in talking to UPS again, that sounds like a horrible customer experience

Thank you so much for the offer. One of the social media agents immediately reached out on FB though and I DM’d the information she asked for and it’s been given to corporate. I’ll see what happens. UPS claims also called me back shortly before I posted to FB, after I spoke to a clueless dude earlier and I explained what happened, this rep was much more on the ball and actually notated that the claim was due to theft. She said they would be in contact as the investigation proceeds, and she was the first UPS employee to express any kind of empathy or apology.

 

[kylenne]

FYI: Using Credit Karma's free tax filing for both state and federal, the refund amounts matched up with what HR Block said I will get back.
I haven't efiled yet, as I'm waiting on a few more docs. Has anyone else ever used Credit Karma for taxes? Too good to be true?

I used them to e-file for 2 years running now, they’ve been spot on and I had no issues with state or federal.