Marionnette
Children see magic because they look for it
- Joined
- Sep 26, 2009
David’s cannot “issue a credit for a future stay”. They would have to pay the owner that books the future stay. Where do you expect that money to come from?I was actually given a full refund from the airline on a flight that wasn't cancelled but that is not the discussion topic here. The owner has offered to work with me but no studios which is the room category I booked are available consecutively for the length of the stay my points correspond to. So I can pay more and hope to get a different room category or be out all of my money while the owner has their points. They can use them, they can sell them, they can do anything with them. I fully understand that I entered into a contract and I have tried to work with both David's and the owner as well. Since we are not able to come to a resolution that fits both parties I will be the only one losing out in the circumstances. Given the climate on what is going on I expect more from David's. Offer a partial refund for the part they haven't paid out (including their profit). Or issue a credit to be used for a future date which has availability for the room category I booked for my length of stay. I see no goodwill being offered at this point. Saying they are breaking their policy to ask the owner to work with us or offer a refund really is an act of decency given the situation not a sacrifice on their part.
They are breaking their agreement with the owners to ask them to refund or rebook. They even admit that in their emails to owners. If they fully refund the renter, the David’s is out their commission, which is a pretty big sacrifice given the number of man hours being put in to handle upset renters.
You keep focusing on how the owner gets their points back to “use, sell or do anything with them”. You are mistaken in that claim. There are owners who will be losing points because they expire at the end of this month. Even if those points have longer lives, the owners are in the same boat as you with regard to limited availability, point expiration dates and their ability to travel. How many people do you think are jumping to pay $20/pt with the current level of uncertainty? The chances of being able to re-rent those points are slim. You’re asking the owner to take a financial hit to save you. Yet, you understood that there was a no refunds policy when you signed the rental agreement.
While asking the owner to be flexible and compassionate in their dealing with you, you are not exhibiting the same. You want what you had booked, at the same resort, the same villa type and for the same number of points. And if you can’t have that, you want the owner to take the points. You’re made whole. The owner gets screwed.