WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[cakebaker]

This thread is way too long to scan through now but I was hoping that someone could clarify the re-book / dropped promo situation.

My family and I were booked for September well before the pandemic. Obviously everyone's promotional packages have been terminated and in turn a 35% room discount is being offered. I have been reading conflicting information in regards on who will qualify for the discount. Some are saying only those who had to reschedule due to the closure and others are saying anyone with the dining plan prior to the end of Sept. Does anyone for sure know?

Secondly and maybe this answers my question I noticed yesterday everything being dropped now from my booking. And without description a "recovery20" was added on. I wasn't sure if that was the 35% or for some reason we only got 20%. Outside of that it seems no one is sure if you can re-book into the future still taking advantage of the discount. Or if you have to keep your dates.

I appreciate the help!

Anyone who had a free dining offer is getting 35% off for the loss of the pkg. it’s unclear if you will be able to modify your dates and keep that discount once they actually allow modifications.

 

[yulilin3]

So I realize that no one has a definite answer on this, but do you think this means the Fall CP program will be cancelled? My niece was accepted and is supposed to start on August 26th. She has heard nothing from Disney, and needs to get information so that she can plan her fall semester. If they know the CPs won't be coming back in the fall, they really need to let these kids know.

All of the Unions (7 in total) of Cm have made Disney agree that until all F/T, P/T CM get back to work no additional CP or Seasonal work will be allowed. So, no, I don't think CP will be coming back this year, of course that could change, with my example above, if they recall all ft and pt CM and they still need people they might call CP back but in the attractions zoom Union conference yesterday they told the pt that Disney said they will recall most of them, so not all.
Gun to my head I would say CP are not coming back this year, and yes Disney should let them know, the recall will be completed by the end of June so I'm sure they will have an answer then

 

[jdd]

All of the Unions (7 in total) of Cm have made Disney agree that until all F/T, P/T CM get back to work no additional CP or Seasonal work will be allowed. So, no, I don't think CP will be coming back this year, of course that could change, with my example above, if they recall all ft and pt CM and they still need people they might call CP back but in the attractions zoom Union conference yesterday they told the pt that Disney said they will recall most of them, so not all.
Gun to my head I would say CP are not coming back this year, and yes Disney should let them know, the recall will be completed by the end of June so I'm sure they will have an answer then

Thank you, I really appreciate your response. Unfortunately, it's not what I wanted to hear - she'll be devastated But I certainly understand they need to give the union employees their jobs back first. Maybe they'll at least give these kids a preference for a future program.

 

[yulilin3]

Thank you, I really appreciate your response. Unfortunately, it's not what I wanted to hear - she'll be devastated But I certainly understand they need to give the union employees their jobs back first. Maybe they'll at least give these kids a preference for a future program.

I believe when they closed in March they said they would do just that.

 

[Welsh_Dragon]

Disney has not been cancelling resort reservations 7 days before check-in, the website says "If no action is taken by you before your check-in date for arrivals during the closure period, Disney will automatically cancel your reservation within 7 days of the original check-in date and process any refund due on the original form of payment." To date, that has meant after your check-in date, not before.

Reservations still show as normal / in tact until mid-way through your check-in date, then they disappear from MDE. Several days later the refund should show up on your original form of payment, although the exact timing of any refund is always variable and more dependent on your credit card than Disney.

I've had more resort reservations over this closure period than I should admit and the same thing happens every time. The reservation shows up until mid-way through the check-in date, 3-5 days later I get notice from my credit card that a refund has posted - which to me suggests Disney probably processed the cancellation/refund on my check-in day based on my past timing experiences.

Hope that helps.

Thank you. So, for my split stay which is due to begin 1 July and then 12 July, both dates outside the ‘closure’ period, I still have to cancel before 7 days?
Thank you for your patience.

 

[GADisneyDad14]

OK, the more I read the more confused I become. lol So I have a room only ressie at Contempo for July 4th holiday, of course the park is closed then. I have and AP and booked with an AP discount. I've not gotten any emails about our room reservation (I got the general AP email). Do I hold on to the reservation, and let Disney contact me, or do I cancel it? Any insight/opinions?

FWIW, I have a few resort room only reservations around the 4th as well. I'm just letting them stay as-is for now until more information about resorts reopening is released, although I am 'assuming' they will not be open just in terms of my mental planning. While this doesn't seem likely, if by chance they were to open our resort before the parks, we're among the minority that would actually (probably/maybe) go and just use the time to hit other Orlando attractions (something we always say we want to do but never do).

TLDR - I'm just waiting/watching until more Resorts information is released.

 

[GADisneyDad14]

Thank you. So, for my split stay which is due to begin 1 July and then 12 July, both dates outside the ‘closure’ period, I still have to cancel before 7 days?
Thank you for your patience.

I think the specifics of the resorts reopening are needed to answer your question at this point. Do you have a room only or package? And you are in the UK, right?

 

[vinotinto]

This thread is way too long to scan through now but I was hoping that someone could clarify the re-book / dropped promo situation.

My family and I were booked for September well before the pandemic. Obviously everyone's promotional packages have been terminated and in turn a 35% room discount is being offered. I have been reading conflicting information in regards on who will qualify for the discount. Some are saying only those who had to reschedule due to the closure and others are saying anyone with the dining plan prior to the end of Sept. Does anyone for sure know?

Secondly and maybe this answers my question I noticed yesterday everything being dropped now from my booking. And without description a "recovery20" was added on. I wasn't sure if that was the 35% or for some reason we only got 20%. Outside of that it seems no one is sure if you can re-book into the future still taking advantage of the discount. Or if you have to keep your dates.

I appreciate the help!

The Recovery20 refers to Recovery 2020 and it is 35% off the room portion of your package for anyone who had the free dining promotion booked through Sept 2021.

If you had the free dining promo your package now does not include the dining plan. It still includes the tickets and the room, and the 35% off discount has been (or will be) applied to the room.

If you had paid to upgrade your dining plan, that upgrade fee should have been (or will be) refunded too.

We don't know yet what modifications we will be allowed to make once the "freeze" on new bookings and modifications is lifted.

HTH!

 

[Welsh_Dragon]

I think the specifics of the resorts reopening are needed to answer your question at this point. Do you have a room only or package? And you are in the UK, right?

I have a room only reservation. I am from the U.K. but made the booking through a US TA. So it is subject to US WDW terms.

 

[Orion Nebula]

The Recovery20 refers to Recovery 2020 and it is 35% off the room portion of your package for anyone who had the free dining promotion booked through Sept 2021.

If you had the free dining promo your package now does not include the dining plan. It still includes the tickets and the room, and the 35% off discount has been (or will be) applied to the room.

If you had paid to upgrade your dining plan, that upgrade fee should have been (or will be) refunded too.

We don't know yet what modifications we will be allowed to make once the "freeze" on new bookings and modifications is lifted.

HTH!

I appreciate the clarification. I am going to assume the "20" stands for 2020. My wife told me that we all will get "priority" booking, any idea on what that means?

 

[Toad_Passenger]

Is anyone still seeing some of their ADR's showing up?
Our September trip has seen all but 2 of our ADR's disappear. Tokyo Dining & Rainforest @ AK still show up. Any reason behind this?

 

[mrsap]

Is anyone still seeing some of their ADR's showing up?
Our September trip has seen all but 2 of our ADR's disappear. Tokyo Dining & Rainforest @ AK still show up. Any reason behind this?

The only two I still have showing from July and August is Rainforest Cafe. Everything else is now officially gone. My MDE looks so sad.

 

[sponica]

Is anyone still seeing some of their ADR's showing up?
Our September trip has seen all but 2 of our ADR's disappear. Tokyo Dining & Rainforest @ AK still show up. Any reason behind this?

I believe Tokyo Dining is technically a 3rd party restaurant as is Rainforest. So they might be doing their own algorithm.

 

[SMRT-1]

So this was something that popped up during yesterday's DIS Unplugged, one individual in the chat was mentioning that they were able to book one of the Swan/Dolphin during this time. I took the initiative to check and sure enough I can book the Swan/Dolphin for my trip dates (AUG 1-8).

Since they are run by Marriott that made sense in that regard, but i'm wondering if they won't have as immediate of access as guests of the Disney owned hotels to the reservation system.

FWIW, we're booked at the Swan for our December trip and I got the "reservation system" email from Disney. That being said, the wording of the email states "because you have valid Theme Park admission, you will have access to the Theme Park reservation system before new tickets are sold to other Guests.", which means that the priority access to park reservation appears to be tied to having park tickets and not just a resort reservation, so I don't think getting a room reservation (Disney resort or otherwise) will get you priority access to the park reservation system unless you already had park tickets.

 

[BeachPrincess]

Is anyone still seeing some of their ADR's showing up?
Our September trip has seen all but 2 of our ADR's disappear. Tokyo Dining & Rainforest @ AK still show up. Any reason behind this?

Our scheduled trip is July 3 - 8. Just checked and Epcot and AK still there (San Angel, Le Chef and Yak & Yeti) but my DHS ADR is gone. Weird.

 

[yulilin3]

Our scheduled trip is July 3 - 8. Just checked and Epcot and AK still there (San Angel, Le Chef and Yak & Yeti) but my DHS ADR is gone. Weird.

all 3 third party restaurants

 

[Ecomommy09]

Clear and precise video of what to expect at universal. Most of these procedures will be implemented at Disney

I know people keep saying they don’t want pics of themselves in masks, but I think they’re so cute in this video and the ones I’ve made at home. A reminder of these crazy times.

 

[RangerPooh]

all 3 third party restaurants

That's what I realized after the only ADRs remaining were those in World Showcase at EPCOT.

 

[Jroceagles]

That's what I realized after the only ADRs remaining were those in World Showcase at EPCOT.

the only 1 I still have showing is Il Mulino at the Swan

 

[RangerPooh]

the only 1 I still have showing is Il Mulino at the Swan

Just checked, TepenEdo is the last one standing. Honestly, the most difficult to say goodbye to were our breakfast ressies at BOG. I knew they'd be canceled as they were prior to July 11, but it still hurt as they were hard to get.