Cruise and Theme Park Operational Updates due to Coronavirus

[hereforthechurros]

I also lost a Topolino's reservation. Have not been notified.

I haven't lost any of the glitch ADRs yet over Christmas. I expect to. Which is a bummer because there's ZERO availability for those days/times in the parks I am in the replace them.

 

[hereforthechurros]

The music ❤

@AllEarsNet: Mickey, Minnie, and pals are all decked out for the holidays!

https://twitter.com/x/status/1324750352198094849

The Christmas parade song remains, yay!

 

[Sarahslay]

Toy Soldiers at the MK!

@DisneyFoodBlog: Toy Soldiers and the Main Street Philharmonic!

https://twitter.com/x/status/1324749593746329603

They've been my favorite since I was little watching my Disney holiday sing-a-long VHS, one song was the Christmas parade and I was like "I'm gonna see them in person one day!!" I still haven't, but I will this year!

 

[yulilin3]

Watching the ResortTV1 live stream - that weird stage setup in front of the castle is gone.


also i almost became emotional between the decorations and the music.

I'm absolutely going to cry when we walk into MK.

Come support the little channel
It was truly magical, also not sure If this has been posted, the muppets are coming out at random at liberty square.
Live again at 6pm

 

[CogsworthTN]

Just noticed that 1 of my glitch adr disappeared since this morning. It was for dinner in 12/20. I haven’t been contacted or emailed yet.

Same here. We lost breakfast on thanksgiving day

 

[Befferk]

I haven't lost any of the glitch ADRs yet over Christmas. I expect to. Which is a bummer because there's ZERO availability for those days/times in the parks I am in the replace them.

I lost all mine the week after Christmas. One by one they disappeared this morning. They even took one that I made AFTER the system came back up.

 

[cristen72]

One of my reservations that I moved by 30 minutes has now disappeared from my MDE.

Edited to add it was for December 31 at Sci Fi. No availability to rebook.
No contact from Disney and no gift card in my email.

i’m going to be really upset if they cancel reservations I had before the glitch that I did not alter.

 

[Befferk]

One of my reservations that I moved by 30 minutes has now disappeared from my MDE.

Expect everything you touched that day to disappear

 

[ambula603]

One of my reservations that I moved by 30 minutes has now disappeared from my MDE.

Edited to add it was for December 31 at Sci Fi. No availability to rebook.
No contact from Disney and no gift card in my email.

i’m going to be really upset if they cancel reservations I had before the glitch that I did not alter.

I lost one of my new ones and not the other this morning. I am PRAYING we don't lose the ones we didn't touch. So far it seems like maybe we won't!

 

[MrsBooch]

I got the email from Disney about the reservations that were cancelled - and its's $25 PER cancelled reservation.

So i'm getting $50 in gift cards emailed.

NOT. TOO. SHABBY.

 

[jemtx]

I just got the emails as well. It was $25 per ADR. By my count I should still have about 3 or 4 more emails coming...

 

[Sarahslay]

I got the email from Disney about the reservations that were cancelled - and its's $25 PER cancelled reservation.

So i'm getting $50 in gift cards emailed.

NOT. TOO. SHABBY.

You might be able to buy 3....maybe even 4 of those cookies you wanted now, or a bottle of water

 

[SarahC97]

I got emails for 4 reservations they canceled on me and the language does seem to indicate it's a GC per reservation. I hope so -- that $100 would be nice!

 

[MrsBooch]

You might be able to buy 3....maybe even 4 of those cookies you wanted now, or a bottle of water

i may even have enough to SHARE with my family who does nothing to help me plan and should receive no benefit of this agida....

 

[rpb718]

Hmm. Makes me sorry I didn't go on and just put in dozens and dozens of ADRs while the glitch was happening. Could have financed upgrading to a better room for our next visit.

 

[QueenHeather]

I got a reservation alert for a California Grill time I’ve been searching for. I went to go grab it, and see LOTS of available times. I’ve since gotten five alerts for California Grill and Morimoto Asia. Anyone else seeing things like this? Could there be another glitch? I’m hesitant to modify reservations and then get them cancelled later.

 

[MrsBooch]

I got a reservation alert for a California Grill time I’ve been searching for. I went to go grab it, and see LOTS of available times. I’ve since gotten five alerts for California Grill and Morimoto Asia. Anyone else seeing things like this? Could there be another glitch? I’m hesitant to modify reservations and then get them cancelled later.

So i mentioned this before when we first realized the errors in the glitch sitch.

If someone with a 7pm Cali Grill cancelled it and made a 7pm Wave reservation during the glitch, and someone else picked up that Cali Grill spot - ALL of these reservations are getting cancelled - but originally there WAS availability with capacity rules, for 7pm at Cali Grill

So it would pop up again

For example, during glitch I got an 8pm B&C rez

It was cancelled

I went back to check and there was a 7:40pm available. I bet that whoever had that dropped it for something else and its available now bc all those new rez's were cancelled.

Anything booked now - is prob solid.

Does that makes sense? I feel like I'm doing this:

 

[skeeter31]

Wow! $25 per ADR is amazing! Never would have expected that from Disney. It’s basically the reverse of the cancellation policy. Instead of you getting charged for a no show, they’re paying you for cancelling on you. Very nice customer service by the Mouse!

 

[andyman8]

It’s worth noting that a $25 Disney Gift Card — while it seems gracious — really costs them nothing. It’s “money” they’re giving you that they’re guaranteed to get back. This is the reason why Disney can be so liberal with room account credits and comp tickets. These types of Guest Recovery are very common for that precise reason. Yes, it’s a nice gesture but I don’t think it’s disproportionate to the error.

 

[QueenHeather]

So i mentioned this before when we first realized the errors in the glitch sitch.

If someone with a 7pm Cali Grill cancelled it and made a 7pm Wave reservation during the glitch, and someone else picked up that Cali Grill spot - ALL of these reservations are getting cancelled - but originally there WAS availability with capacity rules, for 7pm at Cali Grill

So it would pop up again

For example, during glitch I got an 8pm B&C rez

It was cancelled

I went back to check and there was a 7:40pm available. I bet that whoever had that dropped it for something else and its available now bc all those new rez's were cancelled.

Anything booked now - is prob solid.

Does that makes sense? I feel like I'm doing this:


View attachment 536931

Yeah that makes sense and I get that. It just seems like a lot of open times coming up today, when they should have gone back into the system already if it’s the result of the glitch from Tuesday. I did grab the new reservations, it just seems a liiiittle strange that there are all of a sudden about 6 new openings at Cali Grill for that night.