We just started with this Guide, our first since we were initially resale and didn't have one. She's been proactive and helpful. She won me over saying she'd push to get the Visa discount approved. So might be worth calling her if she's actively in the know about that extra discount and who to talk to about it. Although, I've still got my fingers crossed she can pull it off for us.
Luisenia “Lu” Bernatow
Vacation Club Guide
Direct Line: 407-827-5375
OR
Toll-Free Direct: 855-376-0244
Lu.Bernatow@disney.com