DisneyRobin
Mouseketeer
- Joined
- Jan 24, 2014
The last time we stayed at the Contemporary Resort, Disney added charges to our room that didn’t belong to us!
Luckily, I was laying in bed late one night clicking around on the MDE app and noticed. I usually don’t even check our room charges!
First, I noticed that they were charging us $25 a day for parking and we didn’t even have a car! When I called (Late at night trying not to wake my family), they apologized and said maybe they thought the car that dropped us off was our car. We were dropped off by s yellow taxi cab that we took from the airport. They knew it wasn’t our car! Glad I checked!!
Then, I noticed that they charged us $259 for chef mickey’s. We were at chef mickeys and the correct charge for $189 was also on our bill. Apparently, they accidentally charged another table’s meal to our room. The 2 charges were made at about the same time.
After spending a lot of time on the phone during my vacation, they eventually removed the charges for the meal that wasn’t ours and the daily parking charges. I had to deal with 2 different departments to have that resolved.
The Disney employees apologized for the incorrect charges and for all the time I had to spend with them on the phone. One could tell I was frustrated and said she’d have a manager contact me. No one ever contacted me. So annoying!
Be sure to check your room charges. Lesson learned!
Luckily, I was laying in bed late one night clicking around on the MDE app and noticed. I usually don’t even check our room charges!
First, I noticed that they were charging us $25 a day for parking and we didn’t even have a car! When I called (Late at night trying not to wake my family), they apologized and said maybe they thought the car that dropped us off was our car. We were dropped off by s yellow taxi cab that we took from the airport. They knew it wasn’t our car! Glad I checked!!
Then, I noticed that they charged us $259 for chef mickey’s. We were at chef mickeys and the correct charge for $189 was also on our bill. Apparently, they accidentally charged another table’s meal to our room. The 2 charges were made at about the same time.
After spending a lot of time on the phone during my vacation, they eventually removed the charges for the meal that wasn’t ours and the daily parking charges. I had to deal with 2 different departments to have that resolved.
The Disney employees apologized for the incorrect charges and for all the time I had to spend with them on the phone. One could tell I was frustrated and said she’d have a manager contact me. No one ever contacted me. So annoying!
Be sure to check your room charges. Lesson learned!