britmck
Earning My Ears
- Joined
- Jan 23, 2016
I just got off the phone with the store District manager, who emailed me this morning, and she apologized profusely about the way I was treated and even mentioned that retraining would happen. She agreed that it is definitely not a federal crime. She mentioned that she read my complaint in disbelief and it will not happen again to any customer. I asked her to clarify the policy since it was my understanding that only the cash cards aren't allowed for purchase with gift card and she replied that they can be used to purchase merchandise, and since most stores don't carry third party cards it's not clear whether they're considered merchandise so they say no.
She said she wanted to make it up to me and would call and notify the manager at whichever store I wanted to go into, and they would work around this and have the gift cards ready for me to purchase with store gift cards at customer service. I'm very satisfied with the outcome, but my takeaway from this is that it's still very YMMV. Thank you Lain for encouraging me to pursue this further and Eighty8Keys and others for sharing your experience.
She said she wanted to make it up to me and would call and notify the manager at whichever store I wanted to go into, and they would work around this and have the gift cards ready for me to purchase with store gift cards at customer service. I'm very satisfied with the outcome, but my takeaway from this is that it's still very YMMV. Thank you Lain for encouraging me to pursue this further and Eighty8Keys and others for sharing your experience.