I had a really weird situation with 25 Oct UY Poly points. Two Sundays ago (when they announced the new 75pt rule), I called in the afternoon to add 25pts Poly Oct UY. The guide said none were available and put me on a waitlist. He said he had no way of telling my waitlist position (seems other guides say otherwise).
On Monday, I figured there was no way my waitlist would come through, so I called (got a different guide) and added 50pts at CCV. On Tuesday, the guide who waitlisted me called and told me he was really surprised--my Poly 25pt waitlist came through! He took my credit card and all was set, or so I thought.
The strange thing is, with the CCV add-on, my credit card was charged an hour later, points were in my account that afternoon, and the tote bag/contract was on my doorstep two days later. But for the Poly add-on, by the next day, my credit card was still not charged and no points were added to my account.
Over the next few days I emailed the guide and left him a voicemail. Finally on Sunday he called me and said the contract was stuck for no apparent reason, so he cancelled it and would process it again. He said he would monitor it on Monday to make sure there were no problems. I gave him my credit card again. But here we are three days later, no credit card charge and no points in my account. He told me he's out of the office Tues/Wed, so I don't expect to hear back from him until tomorrow.
The good thing is, through all of this, I decided it would be better for me to do the 50 CCV pts since I love Wilderness Lodge (it would be nice to have some home resort advantage there, and my Poly contract is still waiting on ROFR). So it all worked out in the end, but if I still wanted those Poly points I would be really upset! And there seems to be no explanation for what is happening!