H20 shutting down brand

[TestingH2O]

I got shipping notices for my order today. The shower gel and lotion are shipping separately. Odd but ok. I hope they actually come.

 

[closetmickey]

I placed an order the first day it was announced and it arrived a few days ago. So fingers crossed for everyone!

 

[elaine amj]

Hoping for some good news for my Aug 22 order -mine is still in progress. Glad to hear some have arrived - gives some hope!

 

[Giraffe_Zen]

This makes me so sad. I love their Sea Salt Soap.

 

[Silvermist999]

Hope you all get your orders. I tried to order stuff but shopDisney wouldn‘t ship any of the product line outside the U.S.. So sad.

 

[EeyoreJMH]

Hmm ... I ordered first thing in the morning on 8/22 and have a pending order. crossing fingers it’s not cancelled.

 

[Maswid00]

Hmm ... I ordered first thing in the morning on 8/22 and have a pending order. crossing fingers it’s not cancelled.

I got mine a couple days ago, so I think they are starting to work through the orders. Don’t give up hope yet!

 

[Snowwhyt]

I got mine a couple days ago, so I think they are starting to work through the orders. Don’t give up hope yet!

What day did you order and what items? Did it all come together?

 

[Maswid00]

What day did you order and what items? Did it all come together?

I ordered body wash, body butter, foot rub, and hand crème. They all came together, but separate from everything else in my shopdisney order.

 

[Snowwhyt]

I ordered body wash, body butter, foot rub, and hand crème. They all came together, but separate from everything else in my shopdisney order.

What day did you order? I’m thinking shampoo and conditioner could be a bigger wait for shipping.

 

[disney789]

I’m patiently still waiting for my order placed on Aug 22nd. Still says in progress.

 

[Maswid00]

What day did you order? I’m thinking shampoo and conditioner could be a bigger wait for shipping.

I ordered on aug 22nd.

 

[tetera]

Just got this email from ShopDisney:

Dear Guest, Thank you for your order of the H2O line of products on shopDisney. Due to overwhelming demand and limited inventory, delivery of orders is taking an additional 3-4 weeks longer than expected and unfortunately, we may not be able to fulfill all orders. Orders are fulfilled and shipped based on when they were received. In the unfortunate event that we are unable to fulfill your order, we will cancel your order and notify you by email of the cancellation. We apologize for this experience and thank you for your patience. If you would like to cancel your order, please reply to this email. Again, thank you for your patience. shopDisney

 

[Snowwhyt]

Just got this email from ShopDisney:

​

​ ​ ​ ​ ​ ​ ​ ​ Dear Guest, Thank you for your order of the H2O line of products on shopDisney. Due to overwhelming demand and limited inventory, delivery of orders is taking an additional 3-4 weeks longer than expected and unfortunately, we may not be able to fulfill all orders. Orders are fulfilled and shipped based on when they were received. In the unfortunate event that we are unable to fulfill your order, we will cancel your order and notify you by email of the cancellation. We apologize for this experience and thank you for your patience. If you would like to cancel your order, please reply to this email. Again, thank you for your patience. shopDisney

So what day did you put your ordered in?

 

[Maswid00]

So what day did you put your ordered in?

I placed my order on the 22nd at 10 am and got my order a few days ago, maybe this can give people an idea of where they are in the queue?

 

[Snowwhyt]

I placed my order on the 22nd although mine was at 8 PM I did receive part of my order which was only a luggage tag. I ordered five box sets of the shampoo, conditioner with hand and nail lotion. I also put the code in to get the wipes all five are showing on my receipt. I ordered body lotion in grapefruit for my daughter and the blue zipper pouch bag that came with H2O skin care products.

I have received no letter telling me of a wait on my products. As of 7 o’clock today.

I’m hoping the overwhelming volume of sales from the past couple weeks convinces the H2O parent company to find a way to continue with this product line.

 

[cmph]

Ugh. Well my order was placed at 12:27 PT on Aug. 22nd and I still have no updates.

 

[tetera]

So what day did you put your ordered in?

I placed my order on August 22nd at 4:24PM EST; I ordered lotion and soap and an "essentials travel set" (with shampoo, conditioner, lotion and body wash in a 50th anniversary bag); I also ordered the free reusable cotton pads.

I ordered other things at the time and they were delivered on August 27th.

My order still says "In Progress" (and confusingly on the main order page says "Shipped on August 28, 2022" but I have received no info regarding that and there is no tracking link for the H20 products so I assume it's a mistake), and also "Your Order Was Delivered on August 27, 2022" which I assume references the non-H20 part of my order even though they say it twice: on the part that WAS delivered on the 27th AND on the H20 part as well. (At least they didn't hold the other part of my order until the H20 products were ready to ship!)

I'm sure they are overwhelmed by things - appreciate you all sharing your experiences here so I had a better idea of what was going on without adding to ShopDisney's emails.

 

[lilmc]

Does anyone know if they’re still on the ships or if they’ve already switched?

 

[Mathmagicland]

Does anyone know if they’re still on the ships or if they’ve already switched?

I was on the Wonder last week & the H2O products were still in the cabins. There was also some products in the gift shop but not a lot.