I 100% agree, you are owed the money and all the trxns seem so strange and wasted effort. Given that DCL returned our port fees 6 month later and we werent in the midst of a pandemic for most of that, you all might be waiting awhile for that last bit, if it is port fees. That's all I was trying to say.Perhaps. Although I am owed the refund whether they get their port fees refunded or not. Seems like a lot of extra effort on their part to make so many extra transactions.
Update to my situation, we received our final $250 refund this morningOur 4/30 cruise was canceled last week. We requested a refund on Friday and got all but about $250 of it today. I’m assuming that’s the placeholder we put down. Is that coming separately for everyone else?
Update to my situation, we received our final $250 refund this morning
Thanks for the update. Did it come in one sum, or more than one?
Surprised your airfare is still pending. That was quickest for me.Finally got my NCL refund today. Took a month and came in installments. Just glad that’s over. Next.....the airlines.
I just received my port fee refund for my 5/2 cruise. The refund was spread across 3 gc's and a cc.
I think things got messed up with your return. Especially if you and the other parties booked/ paid the same way. It would depend on how big of a difference that money would make to me in those 10 extra days if I would call now or not. If I werent going to make rent or it otherwise caused a hardship I'd get on it right away. Otherwise if the ten days wouldnt make that big of a difference to me, I dont think there is any risk in waiting the ten additional days to ensure the refund isnt coming as it should.A question for you DCL pros. Feel a little lost over in these parts.
We were booked to be taking our first cruise on the 4/6 Dream sailing.
On 3/28 I got a random small $ credit back on my credit card - I had not called or done anything at that point.
Sometime the following week (I think it was 3/31) I called and requested a refund. The CM was really shaky on the phone and seemed unsure of the process, had me on hold forever, etc. He told me the refund could take up to 30 days to process. Ok, no worries, all good.
Granted it has only been around 20 days since then, but I have not yet received any additional refund amounts on my credit card. We were traveling with a few other families (separately booked) who cancelled approximately around the same time, they have been receiving refunds in small chunks, as I’ve been reading seems to be the norm from folks on this thread.
TLDR question - is it normal to have not received any refund at this point and I’m just caught up in the randomness of this whole thing? Best to just wait the full 30 days and then call if still nothing?
Thanks for any advice!
I think things got messed up with your return. Especially if you and the other parties booked/ paid the same way. It would depend on how big of a difference that money would make to me in those 10 extra days if I would call now or not. If I werent going to make rent or it otherwise caused a hardship I'd get on it right away. Otherwise if the ten days wouldnt make that big of a difference to me, I dont think there is any risk in waiting the ten additional days to ensure the refund isnt coming as it should.
I get that, for sure! I have my own notes and folders Id like to put in the completed pile! If you have the time to burn on hold I dont think it would cause a problem to call early and if something did get messed up you will get a little jump on the resubmit. <3I appreciate the advice. No hardship on the money, more just itching to sort of “close the file” on the whole thing (literally and figuratively) more than anything else. I’m tired of my “April DCL” file folder sitting here on my desk taunting me and I just want to put it away!
Thanks again.