This isn't a complaint, it's more curiosity than anything. My party of 4 recently checked out of a moderate resort on a very quiet weekday. During our entire stay, luggage carts were left near the exit to our specific building. On the morning of our check-out, we grabbed one on our way back from breakfast. Our luggage included three big suitcases, a large duffle, a backpack with school books, shopping bags and leftover snacks. We were at Disney for over a week and were getting home by car, so individual shopping bags and such weren't a problem.
After we loaded the cart and called bell services, three members of my party went to the gift shop and I waited outside the room with the cart because it was approaching 11 a.m. In my haste, I forgot to get cash for the tip before everyone left. I apologized profusely, and promised to leave the bellman's tip with the person at the front, but he told me that he was "NEVER at the front and probably wouldn't get the tip." I felt horrible. This was completely my fault and I should have known to get the cash before everyone left.
We were picked up a little later by a car service, which was waiting at the main drop-off area. We met them promptly but no one was outside to ask for our luggage or give our ticket to. TWENTY MINUTES LATER, the same bellman who told me he was never at the front appeared. He said that bell services had stored our luggage and that we would have to go get it and bring it to the car. Once we got inside, which was a short walk from the entrance, we were told to grab our bags. All of our bags were on shelves and when I asked if we could use a cart to load them on we were told, "Unfortunately there are no carts." And so we dragged the suitcases, duffle, backpack, etc to our car and loaded them in ourselves.
Has this ever happened to you? Have you ever had to get your own bags from the storage? Do they regularly run out of carts? Or were all the carts just chilling around the resort waiting to be taken by guests? This was our seventh stay at this resort, and this had never happened before, so, like I said, I'm very curious.
After we loaded the cart and called bell services, three members of my party went to the gift shop and I waited outside the room with the cart because it was approaching 11 a.m. In my haste, I forgot to get cash for the tip before everyone left. I apologized profusely, and promised to leave the bellman's tip with the person at the front, but he told me that he was "NEVER at the front and probably wouldn't get the tip." I felt horrible. This was completely my fault and I should have known to get the cash before everyone left.
We were picked up a little later by a car service, which was waiting at the main drop-off area. We met them promptly but no one was outside to ask for our luggage or give our ticket to. TWENTY MINUTES LATER, the same bellman who told me he was never at the front appeared. He said that bell services had stored our luggage and that we would have to go get it and bring it to the car. Once we got inside, which was a short walk from the entrance, we were told to grab our bags. All of our bags were on shelves and when I asked if we could use a cart to load them on we were told, "Unfortunately there are no carts." And so we dragged the suitcases, duffle, backpack, etc to our car and loaded them in ourselves.
Has this ever happened to you? Have you ever had to get your own bags from the storage? Do they regularly run out of carts? Or were all the carts just chilling around the resort waiting to be taken by guests? This was our seventh stay at this resort, and this had never happened before, so, like I said, I'm very curious.
