Wanted to share an update on my experience with Budget. Our flight was 50 minutes delayed leaving Pittsburgh and then had to circle for a bit due to storms in Orlando. Instead of arriving at 9:20, we finally arrived at 10:45.
By the time we got off the plane and to the counter it was after 11pm. We had rented a 12- passenger van through UT so I was unable to add my Fastbreak ID. W
When I got to the counter, there was a hard sell on insurance telling me that they would not bill my primary insurance, but would instead charge my credit card directly. I asked if he couldn't just apply our fastbreak number to the reservation and let us go, but because it was booked through a third party, he could not. As far as billing my credit card directly for any damages, I believe that this is a lie and in contrast to FL state law. It’s even printed at the bottom of the contract! This hard sell kept me at the counter for about 25 minutes!
Then I was told that, although I had my flight information on the reservation and had been told that was to make sure the car was in the right terminal, it was not. We had to lug 11 bags and 6 people, one of whom was in a wheelchair and needed pushed, back through MCO from terminal A to terminal B. I asked if they could bring the van to us and I was told that if I wanted the van I should go get it!
When we finally got to terminal B, the only van available to us was a larger 15-passenger van. It seemed ancient with no Bluetooth even! Because it was higher than a 12-passenger, my husband had to lift my 18 year old son, who uses a wheelchair, into and out of the van.
There was zero cargo space so all the suitcases had to ride on seats. Additionally, the knob was missing for the air conditioning, which meant that the entire time we had the van, the air had to be kept on high.
Further, there was no one there in terminal B to even ask for the car we’d actually reserved. Perhaps because of the time, the service desk was empty. I attempted to discuss with the person who checked us out as we left with the van, but he literally laughed at me.
Worst rental car experience we’ve ever had and we will never use Budget again.
By the time we got off the plane and to the counter it was after 11pm. We had rented a 12- passenger van through UT so I was unable to add my Fastbreak ID. W
When I got to the counter, there was a hard sell on insurance telling me that they would not bill my primary insurance, but would instead charge my credit card directly. I asked if he couldn't just apply our fastbreak number to the reservation and let us go, but because it was booked through a third party, he could not. As far as billing my credit card directly for any damages, I believe that this is a lie and in contrast to FL state law. It’s even printed at the bottom of the contract! This hard sell kept me at the counter for about 25 minutes!
Then I was told that, although I had my flight information on the reservation and had been told that was to make sure the car was in the right terminal, it was not. We had to lug 11 bags and 6 people, one of whom was in a wheelchair and needed pushed, back through MCO from terminal A to terminal B. I asked if they could bring the van to us and I was told that if I wanted the van I should go get it!
When we finally got to terminal B, the only van available to us was a larger 15-passenger van. It seemed ancient with no Bluetooth even! Because it was higher than a 12-passenger, my husband had to lift my 18 year old son, who uses a wheelchair, into and out of the van.
There was zero cargo space so all the suitcases had to ride on seats. Additionally, the knob was missing for the air conditioning, which meant that the entire time we had the van, the air had to be kept on high.
Further, there was no one there in terminal B to even ask for the car we’d actually reserved. Perhaps because of the time, the service desk was empty. I attempted to discuss with the person who checked us out as we left with the van, but he literally laughed at me.
Worst rental car experience we’ve ever had and we will never use Budget again.
