I dunno, I think it was rather well-received. It made nearly $650M at the box office and that doesn't include home video sales. In my estimation it was a big hit! Maybe Disney hasn't capitalized on it that much, but from the audience perspective I think it in good shape.
I will say I was very excited for it and generally liked it a lot, but I felt the music was maybe not at the level I would have liked so that kept it just shy of perfection to me (similar to how I feel about Frozen).