AngiTN
DIS Veteran
- Joined
- Mar 7, 2011
Please write to them about your experience. They must address this rain situation. Especially if they are continuing to advertise it as operating as running rain or shine.We purchased Express Transportation during our trip last week to WDW. This was our second time purchasing ET - we loved it when we visited in April. We were very disappointed in the service last week. It was a very rainy week in Orlando and any time there was inclement weather - the service shut down. I understand that this is for CM safety since they check you in under a little umbrella at each location but I honestly didn't think about that at all when we purchased and it really caused us some issues during our trip.
We also had a big issue one evening when we were hopping on the last bus from DHS to DAK. I made sure I knew what time the last bus left and we arrived 5 minutes early. They told us the bus would be running late. The bus finally arrived almost 20 minutes later than scheduled. When we finally got to DAK - they dropped us off out in front of the park at the main bus stops. The other riders on the bus tried to talk to the bus driver but the only explanation we got was that "the main bus stop was where he was directed to take the bus."
At the end of the trip - we had only been able to use the Express transportation 3 times and the one time was the complete bust where we got dropped off out in front of the DAK. We could've probably left DHS out of the main gate with the regular guests and beat the Express bus there. If they continue to offer the service, I will need to think hard about whether it is worth the cost / risk and whether it truly makes sense for us in the future. I'm willing to pay for a premium service but what we got last week felt anything but premium.