When Jon, a Southwest Gate Agent, noticed a Customer carrying a folded flag as she boarded a flight to COS, he asked her about it. Here’s what happened next, as told by Chloe, the Customer:
“I was on my way home from my brother Jay’s funeral with Nick. I received a folded flag with the rest of my family while we were there. I couldn’t fit it into my carry on so I decided to hand carry it home. When we were standing at our gate in Denver, a gate agent asked me why I was holding such an important thing and I explain to him why. He immediately gave me a hug and said “Thank you so much for his service. You’ll be getting pre-boarded tonight.” He talked to the Captain, First Officer and the rest of that Southwest crew and not only reserved us two seats in the front row but offered to fly that flag in the cockpit for him. I was in tears... The crew didn’t have to do that, but they did it out of the kindness of their hearts... I can’t thank the gate agent Jon, Captain Michael Hinkelman, First Officer Nathan Rhondes, and the rest of the crew enough for their love and support. Thank you so much for dedicating that flight to Jay... Flying was his whole world and I know that must’ve made him so happy. I’m beyond proud and honored.❤
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Captain Lamb, we can never thank you and your family enough for your service. #SouthwestHeart