So I thought now that I’m waiting for dinner I thought I would share my tale of not so fun shenanigans to ride Rise of the Resistance this trip and why I asked about filing a complaint. A big note about me: it takes a lot to piss me off and get me angry like today and I really hate filing complaints. I would much rather go by GR to leave a compliment. In fact that’s usually why I’m in GR is to file a compliment while everything that happened is fresh.
6:45 AM Thursday morning finish the 5k get the medal and immediately start walking to where the Lyft pickup for Epcot is shortly before 7 picked up and I have my Boarding Group by 7:13.
~2:30pm: Ride goes down again for the second time that day and knowing I need to get to Animal Kingdom for the tour but not sure if I’ll make it back in time I go to Guest Relations to plead my case knowing there’s a chance. Am assigned a FP that works with the ride. After this is where the problems start.
6:30: Tour finished I arrive back at Hollywood Studios after going there straight from the tour and head straight for the ride. Find out it’s down, again. And they aren’t going to admit anyone else tonight. They’re giving out recovery FPs to anyone who was in the BGs already called (standard protocol for the ride when it goes down for the night without all of the initial boarding groups having been finished) which mine was. Knowing I have an FP from earlier I approach and speak to two cast members to confirm it will work tomorrow. Both say yes and one even checks his iPad to make sure. I grab a ride on Smugglers and Slinky Dog with my
DAS and then head out
10:00 am Friday: Finished the 10k have the app open to link my photos and decide to check the FP. It’s now vanished from my account. Great back to Guest Relations then.
1:00 pm: Arrive at DHS after catching a nap. Long arduous conversation with the CM. It’s clear from the start that they didn’t want to reenstate the FP. Had to fill out some paperwork. About ready to start crying from being tired and just how much time effort I’ve put into trying to get this ride. I make the comment about what the two different CMs who didn’t even have a chance to talk to each other told me. But I clearly can tell the CM whether or not she realizes it is shutting down on me and I won’t get any further with this. And I doubt her supervisor would help in fact it might make it worse. So I take the FP and leave.
By the time I arrived at ROTR I had gone from upset to fuming and angry so much I didn’t start to calm down until the first pre show room. I had spent plenty of prep time reading about standard recovery enough time in this thread to know that when the ride goes down the standard is to issue a recovery FP if your in a BG that’s already been called. I was not in the wrong to be asking for it to get it reinstated but the way it went down made me feel that way.
Still love the ride but boy was this a mess.
Take a step back and look at how many total BGs they are accommodating. That’s all that really matters most days. On 92% of the days in the last month or so, if you get one of the first 105 BGs you will ride (whether it’s a regular or backup)!
I'm sorry you had a bad time with GR, and it's good you complained--it can be hard to stand up for yourself that way and I can't say for sure whether I would have been up to that challenge myself.
. It turns out that our group, 15, turned out to be the first group called. BUT, we went on SR and then had a FP for ToT so we waited for about an hour after they called the group for us to go. But! Turns out that they had some troubles at the start, so I feel really thankful that the full ride was up by the time we got there. Actually - I have no idea if it was because I tried so hard to avoid spoilers. But pretty sure we saw all of it. We had all 11 of us signed into my account. And three other people in Maryland trying. 
In the end, it was me, using my iPhone 10 on AT&T who got the boarding group. 
Some in my group had a lot of problems refreshing the app. We were standing in the line to waiting to get on SR, in front of a theater. My service was great. Everyone loved the day. We are exhausted. Thank you!!
