IanDLBZF from MCMagic
DIS Veteran
- Joined
- Apr 2, 2015
And got disconnected.Gave up holding for transfer after 2.5 hours. Called Internet support and their wait was 2 hrs 45 mins.
And got disconnected.Gave up holding for transfer after 2.5 hours. Called Internet support and their wait was 2 hrs 45 mins.
ETA: We’re all signed up for 9/6 at 4 pm! If anyone else had that issue chat on the app! She said I’d get an email but I took a screen shot of our conversation just in case
Trying again now.And got disconnected.
I couldn't get into chat though.I was able to get through chat on the website. Took just over an hour total. Try chat if you don't want to wait hours on the phone!
Do it on the app. That’s what I did. I got a message like a text on my phone instead of waiting around on my computer for the chat to show up on their websiteI couldn't get into chat though.
The cm I spoke to said I could pick from noon-8 because that’s what’s available for the previewIs the first time slot on all dates 12noon-1pm? I was trying to check all of them, but that was the earliest I saw. If noon is the earliest, does anyone know how quickly you might actually get through it based off of past previews? Is it really just an hour, or could it possibly be 2 or 3 etc. Thanks!
Thank youThe cm I spoke to said I could pick from noon-8 because that’s what’s available for the preview
I couldn’t either. . I was disconnected after 2 ½ hours on hold as well.I couldn't get into chat though.
Did you try chatting on the app?I couldn’t either. . I was disconnected after 2 ½ hours on hold as well.
Have you tried chatting on the app?I gave up. It’s just not worth it. We have 6 APs, all been used. All are linked to our accounts. Shows on the app and shows in our profiles. But every time I click the link, it can’t find our AP and wants me to link them, but we know they are already linked. I did message AP and they apologized, but said I need to contact vip AP because obviously our APs were not set up correctly. So need to get our accounts fixed.
Yes!Did you try chatting on the app?
Yes. I got a response after 4 hours this morning and was told to clear my cookies and when that didn’t work, I was told to call the VIPassholder line. That’s when I called and got cut off after 2 1/2 hours. I did call again just now - still on hold for tech, but the initial CM told me that they are trying to rectify as many of the issues as they can so even though it’s late, to keep trying. She also said it couldn’t hurt to try first thing in the morning as a last resort.Did you try chatting on the app?