gmflash88
Mouseketeer
- Joined
- Jul 31, 2012
Not sure how many will see this, but here’s what I was told...
POR stay 8/29-9/6. Booked with free dining now the 35% offer. 6.5hrs on hold for GS and hit the “magical updates” wall. Great. The GS associate told me that, when the system is back up, I can switch at no cost and a POSSIBLE reduction (since we had Royal Room) to CBR or Wilderness Cabin as they are the only moderates open at that time and, prior to the system going down, had availability. I could upgrade to deluxe and pay any difference but KEEP my 35% discount. I could also reduce my stay (as we are thinking of cutting it from 8 night to 5) and KEEP the discount.
We cannot cancel the resort stay and keep our tickets though. They are married. If I cancel, I cancel but then it’s up to chance if I can buy tickets at a later date as those are not for sale now. This would also cause me to lose my park selections/reservations I made on MDE this morning.
Lastly, the GS associate said I could leave my reservation sit for now at POR. If POR announced to open at a later date, prior to my stay, I still have it. If it doesn’t, and I MUST CALL IN to adjust the reservation and no other moderates are available (meaning CBR and cabins are full), I will be upgraded to an AVAILABLE deluxe/villa.
Hope that helps some of you!
POR stay 8/29-9/6. Booked with free dining now the 35% offer. 6.5hrs on hold for GS and hit the “magical updates” wall. Great. The GS associate told me that, when the system is back up, I can switch at no cost and a POSSIBLE reduction (since we had Royal Room) to CBR or Wilderness Cabin as they are the only moderates open at that time and, prior to the system going down, had availability. I could upgrade to deluxe and pay any difference but KEEP my 35% discount. I could also reduce my stay (as we are thinking of cutting it from 8 night to 5) and KEEP the discount.
We cannot cancel the resort stay and keep our tickets though. They are married. If I cancel, I cancel but then it’s up to chance if I can buy tickets at a later date as those are not for sale now. This would also cause me to lose my park selections/reservations I made on MDE this morning.
Lastly, the GS associate said I could leave my reservation sit for now at POR. If POR announced to open at a later date, prior to my stay, I still have it. If it doesn’t, and I MUST CALL IN to adjust the reservation and no other moderates are available (meaning CBR and cabins are full), I will be upgraded to an AVAILABLE deluxe/villa.
Hope that helps some of you!