Was on hold for a total of 6 hours yesterday. Finally got transferred to GS at around 3pm-ish. Got disconnected 4.5 hours later and they wouldn't put me back in the queue for GS after that. Called again this morning right at 7am and still waiting 30 minutes later to talk to a CM so I can get transferred over to GS and begin the wait again. It would be frustrating if this didn't happen literally every time something launches/changes/etc lol.