NickBCV
Mouseketeer
- Joined
- Sep 13, 2016
Just got back from Disney having booked the Grand Floridian and Beach Club for 3 nights each. This was our first split stay and I would say I would not recommend it. Grand Floridian was amazing and as we expected there was a significant drop-off with the Beach Club. Problems began with check in which was delayed and we had to go back to front desk three times to find out where we stood. Each time they said they would check with housekeeping to see if they could speed up our room availability and each time nothing. When we finally got in the room, it was filthy. The room had not been swept and there were milk stains all over the wood floor and on the arm of the couch. The floor in the bathroom was stained as well. The topper was the door to the washer/dryer was off the hinges and they just let us go in the room like that was normal. When housekeeping manager came up he was very friendly and offered us a $100 credit but said the floors in the bathroom are a known issue and they cannot get the stains out as it is caused by sun lotion and the lotion seeps into the tile and cannot be removed. He promised room would be cleaned and we left. When we came back we found a towel shaped like a swan on our bed and three chocolates left there. The door to the washer dryer was fixed but all the stains including milks stains remained. Very disappointing. Also the entire time there, Storm Along Bay had no chairs available....well actually the chairs were empty but all had towels on them from people claiming their seats then never being there. They should have a rule that chairs left unoccupied for more than two hours should have towels removed for other guests. At least the quiet pool had easy access and availability. Most time spent there.
On the positive side Grand Floridian as you might expect went out of their way to ensure we had a great trip. We had to wait 20 minutes once at the bus stop for Animal Kingdom and they were so apologetic they gave us vouchers for additional fast passes. The rooms were amazing we were sad to have to leave half way through our trip. Future bookings will try and stay a full stay at GF if we have the points to make it happen. Sad because we love the Epcot area and stayed at Yacht Club the year before and fell in love which made us buy our DVC membership at Beach Club. I wish there was more they would have done to compensate us for the bad experience.
On the positive side Grand Floridian as you might expect went out of their way to ensure we had a great trip. We had to wait 20 minutes once at the bus stop for Animal Kingdom and they were so apologetic they gave us vouchers for additional fast passes. The rooms were amazing we were sad to have to leave half way through our trip. Future bookings will try and stay a full stay at GF if we have the points to make it happen. Sad because we love the Epcot area and stayed at Yacht Club the year before and fell in love which made us buy our DVC membership at Beach Club. I wish there was more they would have done to compensate us for the bad experience.