I have not used Vacation Stratagy but from everything I have read in the boards they seem to be a very reputable company. My best guess reading this thread, and the threads on the Timeshare Users Group, is that the new Wyndham computer program (and very possibly the Wyndham company)is the biggest problem. A number of owners have had difficulty for a while. The general consensus on TUG is that Wyndham is trying to put the megarenters out of business. I am an owner, albeit a very small owner as things go. I have stayed at both Bonnet Creek and Reunion. Reunion is a beautiful resort, I consider it to be more upscale than Bonnet Creek. The drive To the best of my understanding, reservations don't always get loaded until the last week or so, but calling ahead can allow for problems to be fixed before travel.