Hi everybody...I have been floating around different review sites and blogs and found out something someone posted. This woman booked a cabana last month before they stopped selling them. She is scheduled to be at VB next week. She received a notice from Universal that her cabana will not be available and gave her a refund. If anybody has rented a cabana just be on the look out for an email or call about it. It sounds like they are struggling to get them finished. It sounds like it is the river village and rainforest village cabanas in a certain area that are not finished.
Also I sent a very nice letter to guest services about what I have been hearing on these boards and other review sites. I thought it would be a nice way to give them some feedback in a courteous productive way. Well today I received a phone call from a woman at Universal to discuss my email. She was very nice and wanted me to know that they are taking all comments and documenting them for the upper management to see. We spoke awhile and I gave her some other things as to why I thought people are upset. She was very sweet and listened and gave answers as best as she could. I appreciated the call but did not ask for one. Universal does still have great customer service and take their guests visits seriously. I was telling her that I will be there in late July and that I purchased EP before they stopped selling them and she said even though they are not selling them for VB they will honor ones that were purchased.
She did say that I think they didn't realize how tight the space is and how much things would back up to I-4 as far as the noise with some of the cabanas that people reported. She says they are working day and night still to try and remedy as many problems as fast as they can.
Have a great day!