One note from this week that I haven’t seen mentioned here. My DH and DS bailed on the trip a week prior (sons HS football team made the playoffs), so I was able to change our alcove suite to a standard “no view” room. (It was room 5044 and so funny cuz I had another room with this sane view for the Star Wars half a few years back!) So IDK if my room change had anything to do with this or not, but…
I checked in on the app the night before, but when I arrived, I had a room assignment but still didn’t have a mobile key. Chat kept telling me they were sending it, but I had to stand in line to get keys anyway. About the time I had keys, the mobile key finally showed up. So I went to my room and the mobile key lit up the light but didn’t turn the tumbler, and only one of the hard keys worked. I wanted one for each of us, so I went back down. Got two more; neither of them worked.
Got on chat and asked them to bring me some so I didn’t have to go down again, and they said they’d have bell services bring them up. After about 20 minutes we were ready to go to the park, so I went down to bell services. They had no keys but went to get them. Meanwhile I realized I was wearing my slippers and not my running shoes LOL, so once he hands me keys, went back to the room to change shoes….nether worked. Then realized he’d given me keys to room 5144!! Good grief.
Took those back down and told the girl at the desk that I was reallllly not happy and I needed two keys right then that worked. Honestly, I’m not sure I ever even checked those, because the mobile key had started working at some point in there. So I said ALL that to say I’m not sure if the system doesn’t like having both mobile and hard keys, if their new hard keys are crap, or what. And CCB I have no advice either if it does happen, so just good luck, I guess!! LOL
I will say though, I asked for more towels from chat, and they were there very soon after. I also got a quick response from them when I inquired about an early checkout, so they must really monitor it very actively. That’s a nice feature. And even though I had a crappy view (but as advertised—and at a very low rate, accordingly) the bedding was fabulous. Very comfy.