The surveys are not sent to everyone at DLR. If you send a comment to Guest Services via the website (use the Contact Us link at the bottom of the page), it will go to the appropriate department and copies will be sent to the right supervisors and managers. You may get a personal response either by phone or email asking if you want to discuss the matter in more detail. Definitely let Disney and NR know about your experience. It is important to keep them on their toes.
I received a survey today. I included my concerns on the survey.
Thanks!