Not a good start to my Disney vacation.

[mshanson3121]

NM

 

[kaytieeldr]

Every year our raises were calculated and told to us in March, but we never received them until May.

This has absolutely nothing to do with refunding an erroneous charge to a customer.

 

[Cee]

Assuming the error was resolved and your credit card has been credited. Have a blast and enjoy everything Disney has to offer. You're livin' the dream!

 

[Hopefully]

So, I bought five days worth of tickets for my family of five. After submitting the order I got an error message saying the order was not yet complete and I will receive another email when it is resolved. Got an email a couple hours later that was an order confirmation. I thought all was good at that point. Surprise! Disney charged me $1600 times two! I did not resubmit the order at all, this was entirely on them. Although the charge was immediately made to my account, a refund takes 7-10 days. Customer service wasn't even apologetic about basically stealing $1600 from me for over a week. Anyone else ever had this happen to them? I figured they would at least give me a park hopper upgrade based on hearing how great their customer service normally is. Not feeling the magic at all so far.

Really!!!!
How do you survive in the real world?

 

[MlWinans]

And refunds are NOT processed by businesses automatically, they hold it as long as they reasonably can in order to make money off of MY money that they are holding.

Not true. The moment that an error is informed to a business they are required to process the return of funds within a very short amount of time. In fact the refund from Disney to your Credit Card company happens almost immediately. Then it takes 2-3 days for the Credit card company to process the refund from Disney and then another 3-4 days for them to process it to the customer. The extended wait is generally all on the shoulders of your credit card company.

This is an issue with Credit Card companies holding consumers hostage most of the times. Disney can process the refund to you while your on the phone and you won't get it for a few days at least. Nothing they can do about that once the mistake has been made.

Call your CC company....

 

[Kimberly9701]

No. This is wrong. That may be your occasional experience with some company or another, but any ethical firm will process a valid refund as quickly as humanly/electronically possible.

Exactly! Sorry- they don't "hold your money to make money", the funds aren't in there long enough one way or another.

So many people expect things for free these days. Or overcompensation for a mistake. It's absolutely ridiculous to me.

I've had duplicate charges before, I'm sure everyone has at some point. The charges are reversed and all is fine. Annoying, yes. Deserving of special treatment or something for free, nope.

And to compare when a bonus is paid to how funds get put back after a double charge.. Night and Day comparison.
Omg, no one is out to get you. If a company who mistaking charged someone's card twice- actually held that money to gain interest- you don't think that company would get in trouble?

How do some people survive day to day? It's scary.

 

[MinnieSweetheart]

How do some people survive day to day? It's scary.

With free park hoppers.

I'm being cheeky. However, having different expectations of what constitutes Disney customer service, the kind taught about in business schools, is not scary.

 

[MinnieSweetheart]

Not true. The moment that an error is informed to a business they are required to process the return of funds within a very short amount of time. In fact the refund from Disney to your Credit Card company happens almost immediately. Then it takes 2-3 days for the Credit card company to process the refund from Disney and then another 3-4 days for them to process it to the customer. The extended wait is generally all on the shoulders of your credit card company.

This is an issue with Credit Card companies holding consumers hostage most of the times. Disney can process the refund to you while your on the phone and you won't get it for a few days at least. Nothing they can do about that once the mistake has been made.

Call your CC company....

Even if it were the CC company, Disney should still compensate me my hour and a half of time dealing with the CC company that I wouldn't have had to do if their computer hadn't made an error....

But companies and/or their banks are absolutely making money off of your money during the 7-10 days it takes to process your refund.

 

[Kimberly9701]

With free park hoppers.

I'm being cheeky. However, having different expectations of what constitutes Disney customer service, the kind taught about in business schools, is not scary.

I don't know what business school you attended. But at the U we learned nothing of the sort. For a business to do something like this would be an unnecessary and completely wasteful loss.
I am not of the mindset that I deserve something for free, never have been. But different strokes and all..

But as to your earlier comment that a company holds funds instead of refunding, in order to gain interest on said funds. Absolutely untrue.

 

[ParrotBill]

Retailers and banks alike make a HUGE amount of money off credits/refunds that are pending. There are requirements but no incentives to get your money returned quickly even though they can manage to take it from you within an hour of the transaction. The main reason they all wait is to be sure they got the money in the first place before returning it to you. An agent can't be sure of that - it's a back office financial thing. So to prevent fraud all credits must clear back through after confirmed receipt of the funds to be refunded. Confirmation takes a day or two. refund transaction set up and completion takes a couple of days. That's why most people report getting their refund in a few days. But to protect themselves, they will tell you it may take up to 10 days because that's how long they are legally allowed to take in most cases. They need to be really apologetic when this happens. $1600 double charge on a debit card, for people who don't have/use credit cards, can put a real damper on the groceries for the week.

 

[MinnieSweetheart]

I don't know what business school you attended. But at the U we learned nothing of the sort. For a business to do something like this would be an unnecessary and completely wasteful loss.

I am not of the mindset that I deserve something for free, never have been. But different strokes and all..

Disney is a common example to teach about differentiation in the market by using customer service in order to drive a higher price point for a similar experience.

And my time calling the credit card company and getting my banking in order has value, compensation for that time is not getting something for free.

If you disagree with me about refunds, that's fine. I believe it, so it makes me angry.

 

[Kimberly9701]

Even if it were the CC company, Disney should still compensate me my hour and a half of time dealing with the CC company that I wouldn't have had to do if their computer hadn't made an error....

But companies and/or their banks are absolutely making money off of your money during the 7-10 days it takes to process your refund.

So, I bought five days worth of tickets for my family of five. After submitting the order I got an error message saying the order was not yet complete and I will receive another email when it is resolved. Got an email a couple hours later that was an order confirmation. I thought all was good at that point. Surprise! Disney charged me $1600 times two! I did not resubmit the order at all, this was entirely on them. Although the charge was immediately made to my account, a refund takes 7-10 days. Customer service wasn't even apologetic about basically stealing $1600 from me for over a week. Anyone else ever had this happen to them? I figured they would at least give me a park hopper upgrade based on hearing how great their customer service normally is. Not feeling the magic at all so far.

was this a credit card of debit card?

 

[Kimberly9701]

Disney is a common example to teach about differentiation in the market by using customer service in order to drive a higher price point for a similar experience.

And my time calling the credit card company and getting my banking in order has value, compensation for that time is not getting something for free.

If you disagree with me about refunds, that's fine. I believe it, so it makes me angry.

You can believe whatever you. Doesn't make it true.
Disney can in no way profit off of this.
Not in any form.
That's a fact.
Once a refund is released it is out of that company's hands.

 

[Nancyg56]

Even if it were the CC company, Disney should still compensate me my hour and a half of time dealing with the CC company that I wouldn't have had to do if their computer hadn't made an error....

But companies and/or their banks are absolutely making money off of your money during the 7-10 days it takes to process your refund.

The first thing I would do is change cc companies if you spent 90 minutes on this

 

[MinnieSweetheart]

was this a credit card of debit card?

Regardless, I'm sure he spent time on the phone with his CC company or bank. For me, it's the same phone number, but we have an issue.

 

[Kimberly9701]

Regardless, I'm sure he spent time on the phone with his CC company or bank. For me, it's the same phone number, but we have an issue.

So, let's say you are going to dinner..you accidentally bump in to someone when walking thru the door. Should you now pay for their dinner?

People expect sooo much that it's just seriously out of control. I mean you've never made a mistake? You want a company to now GIVE you something for a MISTAKE that is easily fixed???

Then again people sue over coffee spilled because there was no warning label that hot coffee would actually, ya know, be hot. All similar mindset. All sad.

 

[MinnieSweetheart]

So, let's say you are going to dinner..you accidentally bump in to someone when walking thru the door. Should you now pay for their dinner?

People expect sooo much that it's just seriously out of control. I mean you've never made a mistake? You want a company to now GIVE you something for a MISTAKE that is easily fixed???

Then again people sue over coffee spilled and there was no warning label that hot coffee would actually, ya know, be hot. All similar mindset. All sad.

I wouldn't expect anyone who bumped me to pay for my dinner, because they didn't COST me anything.

Mistakes are easily forgiven, but if your mistake COSTS me time or money then I should be made whole with some sort of compensation that is mutually agreed upon.

 

[Kimberly9701]

I wouldn't expect anyone who bumped me to pay for my dinner, because they didn't COST me anything.

Mistakes are easily forgiven, but if your mistake COSTS me time or money then I should be made whole with some sort of compensation that is mutually agreed upon.

I'm sorry, I must have missed the part where he was required to still pay the $1600. So aside from a minor inconvenience, I don't see where it costs anything.

 

[MinnieSweetheart]

I'm sorry, I must have missed the part where he was required to still pay the $1600. So aside from a minor inconvenience, I don't see where it costs anything.

It doesn't matter how much of an inconvenience it would be to you, it matters how much inconvenience it was to him. If he felt inconvenienced enough to want park hoppers, then he can ask and I would expect with some reasonable explanation for Disney to say "Oh we are so sorry that our system costs you time on the phone and stress to move your monies for a time period. We would still love you to have a magical trip while you're here so we will gladly upgrade your tickets for you."

Also, since hoppers don't really cost Disney, then they aren't out anything either. Other than the possible revenue (which I'm confident is not an account on their books) from that specific family which they can reasonably ascertain they weren't going to get anyway...

 

[Kimberly9701]

I was actually quite enjoying the discussion, so please don't get the thread shut down with politics.

It's the mindset of people EXPECTING to receive something for what in actuality COSTS them nothing. Yes time is valuable, but really it's no more than a 5 minute phone call...15 at best. How does that qualify for something such as park hoppers? Come on now.
I hear/see/experience it all the time. And each time I seriously just wonder at how that mindset could come about.