mshanson3121
DIS Veteran
- Joined
- Jan 16, 2015
NM
Every year our raises were calculated and told to us in March, but we never received them until May.
So, I bought five days worth of tickets for my family of five. After submitting the order I got an error message saying the order was not yet complete and I will receive another email when it is resolved. Got an email a couple hours later that was an order confirmation. I thought all was good at that point. Surprise! Disney charged me $1600 times two! I did not resubmit the order at all, this was entirely on them. Although the charge was immediately made to my account, a refund takes 7-10 days. Customer service wasn't even apologetic about basically stealing $1600 from me for over a week. Anyone else ever had this happen to them? I figured they would at least give me a park hopper upgrade based on hearing how great their customer service normally is. Not feeling the magic at all so far.
And refunds are NOT processed by businesses automatically, they hold it as long as they reasonably can in order to make money off of MY money that they are holding.
Exactly! Sorry- they don't "hold your money to make money", the funds aren't in there long enough one way or another.No. This is wrong. That may be your occasional experience with some company or another, but any ethical firm will process a valid refund as quickly as humanly/electronically possible.
How do some people survive day to day? It's scary.
Not true. The moment that an error is informed to a business they are required to process the return of funds within a very short amount of time. In fact the refund from Disney to your Credit Card company happens almost immediately. Then it takes 2-3 days for the Credit card company to process the refund from Disney and then another 3-4 days for them to process it to the customer. The extended wait is generally all on the shoulders of your credit card company.
This is an issue with Credit Card companies holding consumers hostage most of the times. Disney can process the refund to you while your on the phone and you won't get it for a few days at least. Nothing they can do about that once the mistake has been made.
Call your CC company....
I don't know what business school you attended. But at the U we learned nothing of the sort. For a business to do something like this would be an unnecessary and completely wasteful loss.With free park hoppers.
I'm being cheeky. However, having different expectations of what constitutes Disney customer service, the kind taught about in business schools, is not scary.
I don't know what business school you attended. But at the U we learned nothing of the sort. For a business to do something like this would be an unnecessary and completely wasteful loss.
I am not of the mindset that I deserve something for free, never have been. But different strokes and all..
Even if it were the CC company, Disney should still compensate me my hour and a half of time dealing with the CC company that I wouldn't have had to do if their computer hadn't made an error....
But companies and/or their banks are absolutely making money off of your money during the 7-10 days it takes to process your refund.
was this a credit card of debit card?So, I bought five days worth of tickets for my family of five. After submitting the order I got an error message saying the order was not yet complete and I will receive another email when it is resolved. Got an email a couple hours later that was an order confirmation. I thought all was good at that point. Surprise! Disney charged me $1600 times two! I did not resubmit the order at all, this was entirely on them. Although the charge was immediately made to my account, a refund takes 7-10 days. Customer service wasn't even apologetic about basically stealing $1600 from me for over a week. Anyone else ever had this happen to them? I figured they would at least give me a park hopper upgrade based on hearing how great their customer service normally is. Not feeling the magic at all so far.
You can believe whatever you. Doesn't make it true.Disney is a common example to teach about differentiation in the market by using customer service in order to drive a higher price point for a similar experience.
And my time calling the credit card company and getting my banking in order has value, compensation for that time is not getting something for free.
If you disagree with me about refunds, that's fine. I believe it, so it makes me angry.
Even if it were the CC company, Disney should still compensate me my hour and a half of time dealing with the CC company that I wouldn't have had to do if their computer hadn't made an error....
But companies and/or their banks are absolutely making money off of your money during the 7-10 days it takes to process your refund.
was this a credit card of debit card?
So, let's say you are going to dinner..you accidentally bump in to someone when walking thru the door. Should you now pay for their dinner?Regardless, I'm sure he spent time on the phone with his CC company or bank. For me, it's the same phone number, but we have an issue.
So, let's say you are going to dinner..you accidentally bump in to someone when walking thru the door. Should you now pay for their dinner?
People expect sooo much that it's just seriously out of control. I mean you've never made a mistake? You want a company to now GIVE you something for a MISTAKE that is easily fixed???
Then again people sue over coffee spilled and there was no warning label that hot coffee would actually, ya know, be hot. All similar mindset. All sad.
I'm sorry, I must have missed the part where he was required to still pay the $1600. So aside from a minor inconvenience, I don't see where it costs anything.I wouldn't expect anyone who bumped me to pay for my dinner, because they didn't COST me anything.
Mistakes are easily forgiven, but if your mistake COSTS me time or money then I should be made whole with some sort of compensation that is mutually agreed upon.
I'm sorry, I must have missed the part where he was required to still pay the $1600. So aside from a minor inconvenience, I don't see where it costs anything.
It's the mindset of people EXPECTING to receive something for what in actuality COSTS them nothing. Yes time is valuable, but really it's no more than a 5 minute phone call...15 at best. How does that qualify for something such as park hoppers? Come on now.I was actually quite enjoying the discussion, so please don't get the thread shut down with politics.