fae fig
'twas brillig
- Joined
- Jan 30, 2017
I've had hit-or-miss experiences with housekeeping from value standard rooms to club level junior suites and pretty much all mishaps can be traced down to miscommunication and/or logistical issues but by no means the housekeepers themselves.
One time at POP we were granted a last-minute late checkout but were getting angrily kicked out at 10:00 AM because we weren't on her list. Did not make for a placid morning, but then again, I can't blame her for the communication breakdown. Similar thing happened at WL CL, our request for turnover service got lost in the sea of call centers, but ultimately the housekeeping manager showed up at 10 PM to do it personally. While I could be mad that it took all night, I'm still more impressed that someone would show up that late instead of clocking out like, "They'll live without chocolates for one night."
From the CP girl who was super chill and just went in and turned over the room in no time for us, and the countless CMs who take the time to put my Tsum Tsums on the windowsill to surprise me, to the lady who read my note about h2o toiletries and totally hooked it up with a bunch of sea salt lotion... they're usually pretty awesome, like pixie dust faeries.
One time at POP we were granted a last-minute late checkout but were getting angrily kicked out at 10:00 AM because we weren't on her list. Did not make for a placid morning, but then again, I can't blame her for the communication breakdown. Similar thing happened at WL CL, our request for turnover service got lost in the sea of call centers, but ultimately the housekeeping manager showed up at 10 PM to do it personally. While I could be mad that it took all night, I'm still more impressed that someone would show up that late instead of clocking out like, "They'll live without chocolates for one night."
From the CP girl who was super chill and just went in and turned over the room in no time for us, and the countless CMs who take the time to put my Tsum Tsums on the windowsill to surprise me, to the lady who read my note about h2o toiletries and totally hooked it up with a bunch of sea salt lotion... they're usually pretty awesome, like pixie dust faeries.