I get it that Disney doesn't value me as an individual customer and that if I choose to stop our vacations there, others will fill the void, however for me, I don't necessarily think of it as voicing my complaint to accomplish a goal, rectify a situation, etc. This is a trial period, so one would imagine customer feedback, both positive and negative, would simply be part of the data they are collecting. Then you have revenue, costs, complaints, and whatnot to also throw in the mix to decide how to adjust, expand or whatever. My statement reflects that Disney considers this an actual trial period - I'm just taking as stated. So, currently in my situation, if I reach out to express my thoughts/concerns, I feel like I'm providing customer feedback but not necessarily trying to change an outcome for my current situation. Clearly customer feedback seems to be resulting in them tightening up their policies.
Now in my personal situation, here's my update. Group trip for my daughter's dance studio to POR in Jan. I think the group thing is interesting in all of this since there's less wiggle room. Can't change resorts since it's a group package. I went to put in another check for the trip last night at the dance studio. I had been assured by the TA that's handling our trip that she would let people know about this policy change at the resort. To be clear, not speaking to whether I or anyone in the group should agree or disagree with the policy, or even care. But since we're relying on the TA to organize things, some people may not know and they should be making an informed decision if they still want to participate, since it is a change that for some could be of significant concern. The TA didn't want to do it by email since she'd be at the studio on Thursday, she told me she'd tell people then, but it was just a drop off thing, not a meeting about the trip. I was late so didn't run into anyone there, but no one I texted today was informed last night. In fact, when I asked her about it, I discovered that not even the studio owner was aware! She works for a
Disney travel agent, so I am hoping this isn't a take the $ and then apologize later situation, but there you go. My guess is that no one would change their plans, but it's still good customer service to be informed, and could prepare if needed.