Post all SW questions concerns, etc. here...

[chicagoshannon]

oh wow. Good to know they changed the release date of the flights. I was planning on booking something tomorrow.

Checked on my May flights and my flights are ok but several others from that day (and the return day) are listed as SOLD OUT now. Good to know we weren't scheduled on a Max8 and our flight is ok for now.

 

[Lsdolphin]

Southwest schedule:

“On March 18, 2019, we will open our schedule for sale through November 02, 2019. (Date is subject to change; please check back frequently.)”

 

[shoreward]

Southwest’s official statement on grounding of 737 MAX 8, including info for those booked on flights scheduled to operate with MAX aircraft:


737 MAX 8 Travel Advisory
Flexible Accommodation Options Available Through Sunday, March 31

Currently, we are offering flexible accommodations through Sunday, March 31. Due to high call volumes and extended hold times, we strongly encourage Customers to cancel, rebook, and check flight status at southwest.com.

Customers who are holding reservations may rebook in the original class of service or travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying any additional charge.

Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device.

Customers who did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative.

Customers in the U.S. scheduled to travel internationally must call 1-800-435-9792 to speak with a Customer Representative for assistance with rebooking.


NOTE: Southwest’s system is clearly overloaded right now. This is what you see when going to the link to rebook:

• This portion of the Southwest Airlines website is undergoing maintenance and is currently unavailable.
• Please try again later. We apologize for any inconvenience this may cause.
• If this issue persists, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).

System Issues with Self Service Flight Changes
We're sorry, the self service flight change feature is unavailable right now. We apologize for any difficulties you may be experiencing while attempting to change your flight on Southwest.com or in our apps. We are working to resolve the issue as quickly as possible so you can complete your change. In the meantime, you can also contact a Southwest Representative at 1-800-FLY-SWA (1-800-435-9792) to change your flight.

 

[irt9206]

Oh goodness, I see my flight that was supposed to be on a Max8 is currently showing "sold out" across the board. I sure hope they find a plane to replace that flight and don't just cancel it outright!

Have any of you received communication from SW yet?

Same here for our June 23rd flights.

 

[4fordisneyworld]

So as of right now if our flight is past March 31st we don't or cannot rebook for a different flight that is not a Max 8? Our flight to DW is a Max 8 but not our return flight. Ours says it is sold out as well.

 

[Iowamomof4]

So as of right now if our flight is past March 31st we don't or cannot rebook for a different flight that is not a Max 8? Our flight to DW is a Max 8 but not our return flight. Ours says it is sold out as well.

Yeah, that seems to be the case. Hopefully they can shift planes around to cover our flights soon.

 

[4fordisneyworld]

Yeah, that seems to be the case. Hopefully they can shift planes around to cover our flights soon.

Thank you! We leave two days before you so hoping it is worked out by then.

 

[Rach3975]

What a nightmare for the airlines and anyone traveling in the next few weeks! I was hoping to book tomorrow, but I guess I'll have to check back on the 18th. I wonder if they're going to have significantly fewer flights offered in the next release due to the grounding or if they assume that Boeing will release fixes before then.

 

[Iowamomof4]

What a nightmare for the airlines and anyone traveling in the next few weeks! I was hoping to book tomorrow, but I guess I'll have to check back on the 18th. I wonder if they're going to have significantly fewer flights offered in the next release due to the grounding or if they assume that Boeing will release fixes before then.

They only have 30-some Max8 planes in their entire fleet, so I can't think it would make a huge difference.

 

[SouthFayetteFan]

What a nightmare for the airlines and anyone traveling in the next few weeks! I was hoping to book tomorrow, but I guess I'll have to check back on the 18th. I wonder if they're going to have significantly fewer flights offered in the next release due to the grounding or if they assume that Boeing will release fixes before then.

SW has only 34 Max8 planes and they account for less than 5% of their daily flights. I would expect a very minimal (if any) impact on the flight schedule.

 

[Cinderumbrella]

Question about travel funds: mine expire 8/30. I can still use them for a flight that day, correct?

 

[SouthFayetteFan]

SW has only 34 Max8 planes and they account for less than 5% of their daily flights. I would expect a very minimal (if any) impact on the flight schedule.

And I guess I should add that they are adding a flight schedule for October basically...I’m pretty sure it will have no impact as I’d assume they’ll figure out something with their aircraft within 6 months

 

[Lori74]

Well I checked yesterday afternoon to see if new flights were still being released today and they were. Now I'm wide awake, ready to book and see I have to wait until Monday. How fast things can change! But I can't be too upset compared to those that are dealing with the max situation. Good luck to all! I hope your trips get fixed.

 

[shoreward]

Question about travel funds: mine expire 8/30. I can still use them for a flight that day, correct?

Yes.

 

[Lsdolphin]

So I have a flight booked for 6/28 which is now showing "sold out" I checked and the flight is noted as a MAX8 plane.
Do I need to re-book flight or will sWA just be switching that flight to a different model plane and I don't need to do anything??

 

[chicagoshannon]

So I have a flight booked for 6/28 which is now showing "sold out" I checked and the flight is noted as a MAX8 plane.
Do I need to re-book flight or will sWA just be switching that flight to a different model plane and I don't need to do anything??

I"d just wait and see. That's still over 3 months away. By then I'd expect Southwest to have it all figured out.

 

[Iowamomof4]

So I have a flight booked for 6/28 which is now showing "sold out" I checked and the flight is noted as a MAX8 plane.
Do I need to re-book flight or will sWA just be switching that flight to a different model plane and I don't need to do anything??

Right now, SW is only extending the super flexible booking options to flights scheduled from now to the end of this month (can't recall the exact date). Anything beyond that it makes sense to just wait and see what they do. Our Max8 flight is scheduled on May 21. I'm guessing they're hoping to have airplanes switched around enough to be able to keep these affected flights on track.

 

[DisArmyWife215]

SW has only 34 Max8 planes and they account for less than 5% of their daily flights. I would expect a very minimal (if any) impact on the flight schedule.

I just had to change our outgoing to Orlando. Our return wasn't affected. My original flight was listed as unavailable, not sold out as others are seeing. I highly recommend anyone using SW in next few weeks to check. I didn't get an email or anything from them.

 

[SouthFayetteFan]

I just had to change our outgoing to Orlando. Our return wasn't affected. My original flight was listed as unavailable, not sold out as others are seeing. I highly recommend anyone using SW in next few weeks to check. I didn't get an email or anything from them.

I know you were just posting this as a general warning but my comment was specific to the question of the flight schedule release on Monday for travel from Oct 2, 2019 thru Nov 2, 2019. I don’t believe this issue will have an impact on that schedule.

 

[DisArmyWife215]

I know you were just posting this as a general warning but my comment was specific to the question of the flight schedule release on Monday for travel from Oct 2, 2019 thru Nov 2, 2019. I don’t believe this issue will have an impact on that schedule.

Can you tell I'm flustered and not really reading?? Had to change flight, rental car and fastpasses.

I'd sure hope it wouldn't impact anything that far out!