Southwest’s official statement on grounding of 737 MAX 8, including info for those booked on flights scheduled to operate with MAX aircraft:
737 MAX 8 Travel Advisory
Flexible Accommodation Options Available Through Sunday, March 31
Currently, we are offering flexible accommodations through Sunday, March 31. Due to high call volumes and extended hold times, we strongly encourage Customers to cancel, rebook, and check flight status at
southwest.com.
Customers who are holding reservations may rebook in the original class of service or travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our
accommodation procedures) without paying any additional charge.
Customers who purchased their itinerary via
Southwest.com or our mobile app are eligible to
reschedule their travel plans online or from their mobile device.
Customers who did not purchase a ticket via
Southwest.com can call
1-800-435-9792 to speak with a Customer Representative.
Customers in the U.S. scheduled to travel internationally must call
1-800-435-9792 to speak with a Customer Representative for assistance with rebooking.
NOTE: Southwest’s system is clearly overloaded right now. This is what you see when going to the link to rebook:
- This portion of the Southwest Airlines website is undergoing maintenance and is currently unavailable.
- Please try again later. We apologize for any inconvenience this may cause.
- If this issue persists, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).
System Issues with Self Service Flight Changes
We're sorry, the self service flight change feature is unavailable right now. We apologize for any difficulties you may be experiencing while attempting to change your flight on Southwest.com or in our apps. We are working to resolve the issue as quickly as possible so you can complete your change. In the meantime, you can also contact a Southwest Representative at 1-800-FLY-SWA (1-800-435-9792) to change your flight.