AP Only Info Thread Reservation System /Extensions / Refunds

[ChipNdale8887]

Has anyone seen disney accidently refund it to a Gift Card? Thats my biggest fear.

 

[Pooh2]

My extra 30 days showed up!
Not sure why I am excited about that since we are not sure we will be able to use our pass but it was kind of exciting to have the option.

 

[n2mm]

For those who have received the partial refund for the 117 closed park days: Have you found that the above formula was used for your refund? I just received our refund this morning and received significantly less than the OP. We paid about the same amount for our renewal passes as the OP. I made a split payment with a gift card and the rest paid by credit card, but the majority of the payment was with CC. Is it possible, part of the refund went back to a gift card? Has anyone had a similar experience? I've been on hold with the VIPassholder line. Just curious if anyone else had this experiences. TIA.

my daughter got a refund for 3 out of 4 tickets. The 3 were paid with 1 credit card. #4 was part GC and cc. Not seen a refund there. For me all 3 were paid with a combo of 2 for each card GC, or CC, or rewards card. I’ve not seen any refunds yet, but have called and made sure all were canceled.

 

[teacher31]

Just cancelled two out of state platinum passes. Original expiration was 9/17 and now it is 2/11. This hurt.

 

[MotherKnowsBest]

Here you go:


I hope it works for you! You might try logging into your MDE on your browser first before clicking the link.

Oh, thanks! I didn't even realize there was a link in that post. Cheers!

 

[AlldayIdreamaboutDisney]

I’m confused and I hope someone can help. I originally opted for partial refund back in June. I now recently Sent in for full cancellation of my AP (gold). We had activated them on 3/9/20 and used them until 3/13/20. MDE had shown that they were extended to 7/5/20. Today I received $229.74 x 2 for our passes. Does this mean a second refund will happen at the final cancellation or was that it?

 

[MsVanderquack]

Called the passholder line, they took my info and said someone would call me back in 15 minutes. That was an hour ago.

Why didn't Disney set this up on the website or the app? I suppose since they couldn't even manage to send everyone the email informing them of options and giving them the link (yet I have received other emails from them)... Are there a lot of people out there ok giving up without a refund, so Disney is just trying to take advantage of the passive cash like lost/unused gift cards?

Thanks to pepperandchips I was able to have access to that link and it says my preference has been recorded, but I still need to check with Disney to make sure. There should be some sort of status visible. Wouldn't it save them a ton on customer service support calls and emails?

 

[pepperandchips]

Called the passholder line, they took my info and said someone would call me back in 15 minutes. That was an hour ago.

Why didn't Disney set this up on the website or the app? I suppose since they couldn't even manage to send everyone the email informing them of options and giving them the link (yet I have received other emails from them)... Are there a lot of people out there ok giving up without a refund, so Disney is just trying to take advantage of the passive cash like lost/unused gift cards?

Thanks to pepperandchips I was able to have access to that link and it says my preference has been recorded, but I still need to check with Disney to make sure. There should be some sort of status visible. Wouldn't it save them a ton on customer service support calls and emails?

Did it give you options to choose from and then a confirmation screen, or did it go immediately to, "thank you, your preference has been recorded"?

I had the latter happen to me the first time and I freaked out, but then I tried it again and got the choices. I never got a confirmation email or anything but my pass got extended within about an hour of making the extension selection so I assume it worked.

 

[kmorlock]

I’m confused and I hope someone can help. I originally opted for partial refund back in June. I now recently Sent in for full cancellation of my AP (gold). We had activated them on 3/9/20 and used them until 3/13/20. MDE had shown that they were extended to 7/5/20. Today I received $229.74 x 2 for our passes. Does this mean a second refund will happen at the final cancellation or was that it?

I just called in today about a similar situation. The CM advised that if I requested the cancellation, there would be another refund amount processed in the “coming months”.

 

[Eastern]

It’s just bizarre that the Disney CM on the pass holder line doesn’t have any info at all re: what happens with APs bought through a third party. I’m okay with it if they tell me they can’t be cancelled. But I’m not the only one that has this situation. These forums are my only reliable source of information.

I don't see why they wouldn't be able to cancel them. They must know how much their third party partner is charging for them. The passes aren't able to be used in the way they said they would be so they should be able to figure out how to reimburse people. I got mine from Sam's. The CM said 'you will get credited back to original payment or you will get a check'.

 

[AlldayIdreamaboutDisney]

I just called in today about a similar situation. The CM advised that if I requested the cancellation, there would be another refund amount processed in the “coming months”.

Thank you so much for clarifying this for me! I truly appreciate it!

 

[Troy Hammond]

Hi, question. My pass expiration date was extended for the closure by the 117 days to 4/24/21 however I noticed today that Disney now added another month to my expiration 5/24/21. I thought that extra month would be processed by October only if I did NOT cancel my pass? If I cancel, will my cancelation amount be based on 4/24/21 or 5/24/21? Thanks everyone.

 

[kmorlock]

Hi, question. My pass expiration date was extended for the closure by the 117 days to 4/24/21 however I noticed today that Disney now added another month to my expiration 5/24/21. I thought that extra month would be processed by October only if I did NOT cancel my pass? If I cancel, will my cancelation amount be based on 4/24/21 or 5/24/21? Thanks everyone.

We cancelled and still see the additional expiration was added too.

 

[Madame]

I’m confused and I hope someone can help. I originally opted for partial refund back in June. I now recently Sent in for full cancellation of my AP (gold). We had activated them on 3/9/20 and used them until 3/13/20. MDE had shown that they were extended to 7/5/20. Today I received $229.74 x 2 for our passes. Does this mean a second refund will happen at the final cancellation or was that it?

Yes. This is your refund for the 117 day closure.

 

[Boardwalkin]

Hi. I have a question about renewal certificates. My annual passes expired 11/28/19 and I purchased renewal certificates in December. I have not activated these yet and they show in MDE with an expiration date of 12/31/2030. I have seen a few other posts from passholders with a similar situation but no clear messaging from Disney on options. Normally these renewals would be effective from the date my original pass expired, but I was wondering if I had other options. I was thinking I could just buy new passes on my next trip and use the renewal certificate once the new pass expired. Or will Disney keep me to the original calendar and add the extra days for the period of closure. I called the passholder line today and did not get a straight answer which was disappointing, but expected. Just wondering if anyone else has the same situation and has more information.

 

[Best Aunt]

Hi, question. My pass expiration date was extended for the closure by the 117 days to 4/24/21 however I noticed today that Disney now added another month to my expiration 5/24/21. I thought that extra month would be processed by October only if I did NOT cancel my pass? If I cancel, will my cancelation amount be based on 4/24/21 or 5/24/21? Thanks everyone.

I think they changed their mind about waiting until October to add the extra month.

 

[SleeplessInTO]

I don't see why they wouldn't be able to cancel them. They must know how much their third party partner is charging for them. The passes aren't able to be used in the way they said they would be so they should be able to figure out how to reimburse people. I got mine from Sam's. The CM said 'you will get credited back to original payment or you will get a check'.

The CM basically said she fills out a form on her end and has no idea what happens after that. The request goes through the system and we may or may not get a check. I’m just so tired of it all at this point ...

 

[Welsh_Dragon]

I just received an email response that states a lot of the sameness info that has been shared here already but with a VERY IMPORTANT ADDITION:

“Please note that August 11, 2020, is the deadline for all Passholders to make a selection between these reopening pass management options.”

Sorry if someone has mentioned the deadline already and I just missed it, but wanted to share here for others who didn’t get the AP email that this response said I should have already ready received this email:

“Passholders should have recently received an e-mail with additional information to make these selections directly from your My Disney Experience Account.”

So make sure they know your preference by August 11th.

Thank you so much for posting this. Information like this makes this forum invaluable.

 

[Welsh_Dragon]

We bought and activated Platinum APs in September 2019. They have been extended until 30 January 2021. Our July 2020 trip was cancelled and we have re booked for October 2020. We may not know whether the October flights will go ahead/ borders will be open by the11 August deadline. I have e mailed WDW and asked what our options would be if borders are still closed/flights from the U.K. don’t resume by then. No answer for 14 days. Which e mail address are you all using?

 

[yulilin3]

We bought and activated Platinum APs in September 2019. They have been extended until 30 January 2021. Our July 2020 trip was cancelled and we have re booked for October 2020. We may not know whether the October flights will go ahead/ borders will be open by the11 August deadline. I have e mailed WDW and asked what our options would be if borders are still closed/flights from the U.K. don’t resume by then. No answer for 14 days. Which e mail address are you all using?

best one to use is
wdw.guest.communications@disneyworld.com
Make sure to write in the body of the message for them to call you and leave a phone number, if you want them to call you directly