DisneyDar
Disney Old Timer
- Joined
- Dec 21, 2000
Disney is so unbelievably inept in this department! My husband and I both have Platinum Annual Passes to Disney. Due to Covid/moving out of State, we followed the email link to cancel both passes as soon as the email came out to do so. Lo and behold, they still took out our annual pass monthly payments today, totaling $135.52, AFTER we cancelled! This follows the recent boondoggle that was corrected where they took out and returned four months of annual pass payments, all at once. I tried four times to get ahold of this department after I sent the request to be sure it was followed through on. The message said "Your hold time is 35 minutes". Two hours later, still on hold. Four times! Today, I tried again, but they're closed on weekends. Two weeks ago, I emailed Guest Services; no response. The link to follow appears to be lip service. Yes, I know, Covid, parks closed, etc. But this is people's funds that they are holding, and to me this is bordering on fraud. Thoughts on how to accomplish having my funds returned asap aside from disputing charges with my bank, which I will do Monday?