CaliforniaGirl09
DIS Veteran
- Joined
- Dec 4, 2009
If you are staying at Grand Wailea right now, check out Tripadvisor reviews. It’s really getting terrible reviews due to their limited pool hours, seat reservation system and understaffing. My opinion holds, as they were always able to accommodate us, but if you are paying cash $1000/nt for LUXURY, I understand people’s frustration.
Anyone that has been to Maui (@Lain)...a few questions.
The GW has been getting hammered on TA due to the long lines for pool chairs and limited pool hours. Since my trip is scheduled for October 28 - November 4th, any guesses if this will still be an issue? My idea of a relaxing vacation does not involve lining up for a chair by the pool. I have been pondering switching resorts after 4 days, but I'd have to pay cash if I go this route. Any thoughts?
I go to Maui 3-5 times a year (my mom owns a place in the townhomes connected to the Grand) and we are Kulana members at the Grand Wailea (paid membership). Since the pandemic hit, we've visited over Thanksgiving and the week before Easter. IMO the service and amenities are severely restricted and they are doing the typical thing of blaming it on COVID when it is really about cost cutting. The GW was purchased by Blackstone group a couple years ago. Many of the owners and people we know who work there feared that there would be a lot of cost cutting so Blackstone could flip it. It certainly seems as if that is what is happening. Many of the services that we pay a premium for have been cut, including the free shuttles which are very important to us up at the Ho'olei. When I tweeted about it, they claimed COVID, even though the Four Seasons is running theirs. I'm very glad to see they are getting hit about it on TripAdvisor--they deserve it. As others have mentioned the seat reservation system is a joke. You log on at 4 and then crash out or can't get on. I finally just learned to stay on it even after the error messages and eventually it may go through. The main restaurant is still closed as is Huma Huma. Basically, there is Kula cafe (quick serve type place that has pizza at night) and the restaurant connected to the pool. We know some of the workers around the pool, and they are severely understaffed. I love the Grand, but if I were paying I'd go to the Four Seasons.