Post all SW questions concerns, etc. here...

I flew a one stop last month. Pittsburgh > Midway > Long Beach. There were 5 of us continuing to Long Beach, they asked us to remain in our seats until they did a count. We elected not to change seats but we could have.

I accessed the in flight entertainment through the app. Since it was a long flight, I paid $8 to have wifi access. It was painfully slow. Luckily I have a Southwest Visa and got 25% off.
 
My April 2-8 flights PIT/MCO went down this week. I booked with points, got about 4000 points back. Waiting for them to release September 11 so that I can book my SNA-PIT flight after D23. I'm going out September 3 and the SW flight choices were bad and expensive, I booked American for $164 (one way). We'll see what they offer for the return.
 
Hi fellow Philladelphian! I have had to change but luckily was 60 days out so it was free. The fee is hefty 59 days out. Their app/process is nowhere as nice as SW. We have been using Trenton as our airport here and there. It’s a tad bit further from me in Manayunk but the parking is dirt cheap and so much less hassle with my little ones.
I love TTN myself! So small and easy to navigate! But good to know about the 60+ days. Thanks for your help!
 
Sorry if I missed this in the thread somewhere; any speculation on when October 2022 dates will be released?
 
Does anyone by chance still have the email about the 2nd 50K points if you spent 12000 in the 1st year? I must have deleted mine, but now SW is saying my account isn't eligible for that. So I was trying to copy the exact wording
 
Does anyone by chance still have the email about the 2nd 50K points if you spent 12000 in the 1st year? I must have deleted mine, but now SW is saying my account isn't eligible for that. So I was trying to copy the exact wording
That is very concerning to me. I got a card in November and should be getting the 50,000 + 50,000 points this month as I have spent the $12k already. My email from Chase doesn't say anything about any bonus points. It only lists the $75 credit, the upgraded boardings, the anniversary points, etc. I think the bonus points were listed on the SW website when I signed up, but it's not there anymore. I can't find any email from SW Rapid Rewards about the card.
 
That is very concerning to me. I got a card in November and should be getting the 50,000 + 50,000 points this month as I have spent the $12k already. My email from Chase doesn't say anything about any bonus points. It only lists the $75 credit, the upgraded boardings, the anniversary points, etc. I think the bonus points were listed on the SW website when I signed up, but it's not there anymore. I can't find any email from SW Rapid Rewards about the card.
I swear there was an email about it, but now I can't find it. And it was listed on the website and I can find plenty of on line articles about it. But they said I had to have a screen shot of the email with my name on it in order to get the points. I got my card like the end of Oct and just a couple days later got an email about it. I got my 1st set of points but now they said the offer was just 2x points on dining for the 1st year.
 
I hope this is the right e-mail y'all are asking about

636739

Here's the terms and conditions listed for that e-mail:
SOUTHWEST® RAPID REWARDS® PROGRAM INFORMATION
The Southwest Rapid Rewards Credit Card is brought to you by Southwest Airlines® and Chase. Southwest Airlines is responsible for the redemption of Rapid Rewards points toward benefits and services. The number of points needed for a particular Southwest flight is set by Southwest and will vary depending on destination, time, day of travel, demand, fare type, point redemption rate, and other factors, and are subject to change at any time until the booking is confirmed. Rapid Rewards points can only be transferred to the primary Cardmember’s Rapid Rewards account. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. Southwest reserves the right to amend, suspend, or change the program and/or program rules at any time without notice. Rapid Rewards Members do not acquire property rights in accrued points.
150,000 Bonus Points After You Spend $2,000 On Purchases In The First 3 Months From Account Opening and 50,000 Bonus Points After You Spend A Total Of $12,000 On Purchases In The First 12 Months From Account Opening: The product is not available to either (i) current Cardmembers of any Southwest Rapid Rewards® Credit Card, or (ii) previous Cardmembers of any Southwest Rapid Rewards Credit Card who received a new Cardmember bonus within the last 24 months. This does not apply to Cardmembers of the Southwest Rapid Rewards Business Card and Employee Credit Card products. You will qualify for 50,000 bonus points if you make $2,000 in Purchases within 3 months of account opening. You will qualify for 50,000 bonus points if you make a total of $12,000 in Purchases within 12 months of account opening (for a possible total of 100,000 bonus points). After qualifying, please allow up to 8 weeks for bonus points to post to your Rapid Rewards® account. (“Purchases” do not include balance transfers, cash advances, travelers checks, foreign currency, money orders, wire transfers or similar cash-like transactions, lottery tickets, casino gaming chips, race track wagers or similar betting transactions, any checks that access your account, interest, unauthorized or fraudulent charges, and fees of any kind, including an annual fee, if applicable.) To be eligible for this bonus offer, account must be open and not in default at the time of fulfillment.
2Earning Points:
Rewards Program Agreement:
For more information about the Rapid Rewards® Plus card rewards program, view the latest Rewards Program Agreement. We will mail your Rewards Program Agreement once your account is established. If you become a Chase Online customer, your Rewards Program Agreement will also be available after logging in to chase.com.
How you can earn points: You’ll earn points on purchases of products and services, minus returns or refunds, made with a Rapid Rewards® Credit Card by you or an authorized user of the account. Buying products and services with your card, in most cases, will count as a purchase; however, the following types of transactions won’t count as a purchase and won’t earn points: balance transfers, cash advances and other cash-like transactions, lottery tickets, casino gaming chips, race track wagers or similar betting transactions, any checks that access your account, interest, unauthorized or fraudulent charges, and fees of any kind, including an annual fee, if applicable. 2 points: You’ll earn 2 points for each $1 spent on purchases made directly with Southwest Airlines®, including flight, inflight, Southwest® gift card, and Southwest Vacations® package purchases, and at participating Rapid Rewards® hotel and rental car partners. 2 points: You’ll earn 2 points for each $1 spent on purchases in the local transit and commuting rewards category. 2 points: You’ll earn 2 points for each $1 spent on purchases in the following rewards categories: internet, cable, and phone services; select streaming services. 1 point: You’ll earn 1 point for each $1 spent on all other purchases. 1 point on balance transfers: You’ll earn 1 point for each $1 of the first $10,000 of balance transfers made during the first 90 days from your original account open date. 3,000 bonus points each account anniversary year: You’ll receive 3,000 bonus points each account anniversary year. “Account anniversary year” means the year beginning with your account open date through the anniversary of your account open date, and each 12 months after that. Information about earning/ transferring points to Southwest Airlines®: Points earned during a billing cycle will be automatically transferred to Southwest Airlines after the end of each billing cycle. Losing points: You’ll immediately lose all points that haven’t been transferred to Southwest Airlines if your card account status changes, or your card account is closed for program misuse, fraudulent activities, failure to pay, bankruptcy, or other reasons described in the terms of the Rewards Program Agreement. Rewards Categories: Merchants who accept Visa/Mastercard credit cards are assigned a merchant code, which is determined by the merchant or its processor in accordance with Visa/ Mastercard procedures based on the kinds of products and services they primarily sell. We group similar merchant codes into categories for purposes of making rewards offers to you. Please note: We make every effort to include all relevant merchant codes in our rewards categories. However, even though a merchant or some of the items that it sells may appear to fit within a rewards category, the merchant may not have a merchant code in that category. When this occurs, purchases with that merchant won’t qualify for rewards offers on purchases in that category. Purchases submitted by you, an authorized user, or the merchant through third-party payment accounts, mobile or wireless card readers, online or mobile digital wallets, or similar technology will not qualify in a rewards category if the technology is not set up to process the purchase in that rewards category. For more information about Chase rewards categories, see chase.com/RewardsCategoryFAQs.
3Southwest® EarlyBird Check-In®:
Each anniversary year you will be reimbursed for the purchase of up to 2 EarlyBird Check-In services made with your Southwest Rapid Rewards® Plus Credit Card. Each EarlyBird Check-In service means a purchase made for EarlyBird Check-In one-way, per Passenger. Anniversary year means the year beginning with your account open date through the first statement date after your account open date anniversary, and the 12 monthly billing cycles after that each year. If you switch to this product from another Chase credit card, your account open date is the date the switch to the Southwest Rapid Rewards® Plus Credit Card is completed. EarlyBird Check-In provides automatic check-in before the traditional 24-hour check-in and can be purchased as part of the original flight purchase or added to a flight after purchase. Price of EarlyBird Check-In may vary. Statement credit(s) will post to your account the same day your purchase posts to your account and will appear on your monthly credit card billing statement within 1-2 billing cycles. Account must be open and not in default at the time the statement credit is posted to your account. Statement credits will be issued for the anniversary year in which the transaction posts to your account. For example, if you purchase EarlyBird Check-In and Southwest does not post the transaction until after your current anniversary year ends, the cost of the EarlyBird Check-In services will be allocated towards the following year’s maximum of 2 services. More information can be found at Southwest.com/early-bird.
4No Blackout Dates Or Seat Restrictions
No blackout dates and unlimited reward seats apply to flights booked with points.
5No Change Fees:
Fare difference may apply.
6Bags Fly Free:
First and second checked bags. Weight and size limits apply.
The Contactless Symbol and Contactless Indicator are trademarks owned by and used with the permission of EMVCo, LLC.
Accounts subject to credit approval. Restrictions and limitations apply. Southwest Rapid Rewards® Credit Cards are issued by JPMorgan Chase Bank, N.A. Member FDIC.
The account information in this email is only an estimate for a specific point in time. Please reference your Rapid Rewards account on Southwest.com® for the most up-to-date information on available points, tier status, including tier qualifying points or flights, and Companion Pass® qualifying points or flights.
All Rapid Rewards rules and regulations apply.
Cualquier información publicitaria, promocional o de mercadotecnia contenida en este correo electrónico sólo será efectiva y únicamente será aplicable en los Estados Unidos de América.
This is a post-only mailing from Southwest Airlines®. Please do not attempt to respond to this message.
Southwest Airlines
2702 Love Field Drive
Dallas, TX 75235
1-800-I-FLY-SWA (1-800-435-9792)






If I had to guess make sure you were NOT a current card member or a PAST card member who received a bonus within the last 24 months. I feel like that's the likeliest reason someone doesn't become eligible but that's me purely guessing here.
 
I hope this is the right e-mail y'all are asking about

View attachment 636739

Here's the terms and conditions listed for that e-mail:
SOUTHWEST® RAPID REWARDS® PROGRAM INFORMATION
The Southwest Rapid Rewards Credit Card is brought to you by Southwest Airlines® and Chase. Southwest Airlines is responsible for the redemption of Rapid Rewards points toward benefits and services. The number of points needed for a particular Southwest flight is set by Southwest and will vary depending on destination, time, day of travel, demand, fare type, point redemption rate, and other factors, and are subject to change at any time until the booking is confirmed. Rapid Rewards points can only be transferred to the primary Cardmember’s Rapid Rewards account. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. Southwest reserves the right to amend, suspend, or change the program and/or program rules at any time without notice. Rapid Rewards Members do not acquire property rights in accrued points.
150,000 Bonus Points After You Spend $2,000 On Purchases In The First 3 Months From Account Opening and 50,000 Bonus Points After You Spend A Total Of $12,000 On Purchases In The First 12 Months From Account Opening: The product is not available to either (i) current Cardmembers of any Southwest Rapid Rewards® Credit Card, or (ii) previous Cardmembers of any Southwest Rapid Rewards Credit Card who received a new Cardmember bonus within the last 24 months. This does not apply to Cardmembers of the Southwest Rapid Rewards Business Card and Employee Credit Card products. You will qualify for 50,000 bonus points if you make $2,000 in Purchases within 3 months of account opening. You will qualify for 50,000 bonus points if you make a total of $12,000 in Purchases within 12 months of account opening (for a possible total of 100,000 bonus points). After qualifying, please allow up to 8 weeks for bonus points to post to your Rapid Rewards® account. (“Purchases” do not include balance transfers, cash advances, travelers checks, foreign currency, money orders, wire transfers or similar cash-like transactions, lottery tickets, casino gaming chips, race track wagers or similar betting transactions, any checks that access your account, interest, unauthorized or fraudulent charges, and fees of any kind, including an annual fee, if applicable.) To be eligible for this bonus offer, account must be open and not in default at the time of fulfillment.
2Earning Points:
Rewards Program Agreement:
For more information about the Rapid Rewards® Plus card rewards program, view the latest Rewards Program Agreement. We will mail your Rewards Program Agreement once your account is established. If you become a Chase Online customer, your Rewards Program Agreement will also be available after logging in to chase.com.
How you can earn points: You’ll earn points on purchases of products and services, minus returns or refunds, made with a Rapid Rewards® Credit Card by you or an authorized user of the account. Buying products and services with your card, in most cases, will count as a purchase; however, the following types of transactions won’t count as a purchase and won’t earn points: balance transfers, cash advances and other cash-like transactions, lottery tickets, casino gaming chips, race track wagers or similar betting transactions, any checks that access your account, interest, unauthorized or fraudulent charges, and fees of any kind, including an annual fee, if applicable. 2 points: You’ll earn 2 points for each $1 spent on purchases made directly with Southwest Airlines®, including flight, inflight, Southwest® gift card, and Southwest Vacations® package purchases, and at participating Rapid Rewards® hotel and rental car partners. 2 points: You’ll earn 2 points for each $1 spent on purchases in the local transit and commuting rewards category. 2 points: You’ll earn 2 points for each $1 spent on purchases in the following rewards categories: internet, cable, and phone services; select streaming services. 1 point: You’ll earn 1 point for each $1 spent on all other purchases. 1 point on balance transfers: You’ll earn 1 point for each $1 of the first $10,000 of balance transfers made during the first 90 days from your original account open date. 3,000 bonus points each account anniversary year: You’ll receive 3,000 bonus points each account anniversary year. “Account anniversary year” means the year beginning with your account open date through the anniversary of your account open date, and each 12 months after that. Information about earning/ transferring points to Southwest Airlines®: Points earned during a billing cycle will be automatically transferred to Southwest Airlines after the end of each billing cycle. Losing points: You’ll immediately lose all points that haven’t been transferred to Southwest Airlines if your card account status changes, or your card account is closed for program misuse, fraudulent activities, failure to pay, bankruptcy, or other reasons described in the terms of the Rewards Program Agreement. Rewards Categories: Merchants who accept Visa/Mastercard credit cards are assigned a merchant code, which is determined by the merchant or its processor in accordance with Visa/ Mastercard procedures based on the kinds of products and services they primarily sell. We group similar merchant codes into categories for purposes of making rewards offers to you. Please note: We make every effort to include all relevant merchant codes in our rewards categories. However, even though a merchant or some of the items that it sells may appear to fit within a rewards category, the merchant may not have a merchant code in that category. When this occurs, purchases with that merchant won’t qualify for rewards offers on purchases in that category. Purchases submitted by you, an authorized user, or the merchant through third-party payment accounts, mobile or wireless card readers, online or mobile digital wallets, or similar technology will not qualify in a rewards category if the technology is not set up to process the purchase in that rewards category. For more information about Chase rewards categories, see chase.com/RewardsCategoryFAQs.
3Southwest® EarlyBird Check-In®:
Each anniversary year you will be reimbursed for the purchase of up to 2 EarlyBird Check-In services made with your Southwest Rapid Rewards® Plus Credit Card. Each EarlyBird Check-In service means a purchase made for EarlyBird Check-In one-way, per Passenger. Anniversary year means the year beginning with your account open date through the first statement date after your account open date anniversary, and the 12 monthly billing cycles after that each year. If you switch to this product from another Chase credit card, your account open date is the date the switch to the Southwest Rapid Rewards® Plus Credit Card is completed. EarlyBird Check-In provides automatic check-in before the traditional 24-hour check-in and can be purchased as part of the original flight purchase or added to a flight after purchase. Price of EarlyBird Check-In may vary. Statement credit(s) will post to your account the same day your purchase posts to your account and will appear on your monthly credit card billing statement within 1-2 billing cycles. Account must be open and not in default at the time the statement credit is posted to your account. Statement credits will be issued for the anniversary year in which the transaction posts to your account. For example, if you purchase EarlyBird Check-In and Southwest does not post the transaction until after your current anniversary year ends, the cost of the EarlyBird Check-In services will be allocated towards the following year’s maximum of 2 services. More information can be found at Southwest.com/early-bird.
4No Blackout Dates Or Seat Restrictions
No blackout dates and unlimited reward seats apply to flights booked with points.
5No Change Fees:
Fare difference may apply.
6Bags Fly Free:
First and second checked bags. Weight and size limits apply.
The Contactless Symbol and Contactless Indicator are trademarks owned by and used with the permission of EMVCo, LLC.
Accounts subject to credit approval. Restrictions and limitations apply. Southwest Rapid Rewards® Credit Cards are issued by JPMorgan Chase Bank, N.A. Member FDIC.
The account information in this email is only an estimate for a specific point in time. Please reference your Rapid Rewards account on Southwest.com® for the most up-to-date information on available points, tier status, including tier qualifying points or flights, and Companion Pass® qualifying points or flights.
All Rapid Rewards rules and regulations apply.
Cualquier información publicitaria, promocional o de mercadotecnia contenida en este correo electrónico sólo será efectiva y únicamente será aplicable en los Estados Unidos de América.
This is a post-only mailing from Southwest Airlines®. Please do not attempt to respond to this message.
Southwest Airlines
2702 Love Field Drive
Dallas, TX 75235
1-800-I-FLY-SWA (1-800-435-9792)






If I had to guess make sure you were NOT a current card member or a PAST card member who received a bonus within the last 24 months. I feel like that's the likeliest reason someone doesn't become eligible but that's me purely guessing here.
Thats it! Thank you. What date did that email come out?
 
To be clear, I haven't reached my closing date for January yet, so maybe my bonus points will stilI post, but I can't find any email to me like the above one. I'm going to be super disappointed if I need to have an email invitation that I can't find to get the bonus. I just applied for the credit card straight from the website where it listed the offer.
 
To be clear, I haven't reached my closing date for January yet, so maybe my bonus points will stilI post, but I can't find any email to me like the above one. I'm going to be super disappointed if I need to have an email invitation that I can't find to get the bonus. I just applied for the credit card straight from the website where it listed the offer.
Im crossing my fingers but not hopeful. They act like no such promotion ever existed via the secure message.
 
That is so weird. It was clearly on the SW website for weeks. Are they disputing that the offer existed? Or just that you aren't eligible? You are talking to Southwest, right? Not Chase.
 
That is so weird. It was clearly on the SW website for weeks. Are they disputing that the offer existed? Or just that you aren't eligible? You are talking to Southwest, right? Not Chase.
I was talking to Chase as they are the card issuer, I assumed thats who I needed to talk to. They said the only offer associated with my account was the original bonus points for the spend in 3 months and 2x points on dining. And that I'd need to provide them a screenshot of the email with my name on it. Like they have no idea about said offer. Do I need to talk to Southwest instead? I just assumed it would be chase
 
I was talking to Chase as they are the card issuer, I assumed thats who I needed to talk to. They said the only offer associated with my account was the original bonus points for the spend in 3 months and 2x points on dining. And that I'd need to provide them a screenshot of the email with my name on it. Like they have no idea about said offer. Do I need to talk to Southwest instead? I just assumed it would be chase
Talk to SWA, if you happen to have A-list call that number. It's part of SWA's RR program so they would be the one's to speak with.

I mentioned a bit back about a promotional companion pass we got that works from yesterday or the day before until end of Feb. Originally it said you had to go through a link or something like that and book a flight from there. My husband only discovered that after we had ironically had him book a flight to help keep his A-List a few hours prior. I had him call the A-list line and the person said they were trying to hook it up with the system because they could see he had in fact booked a flight but because it was a specific promotion they weren't completely positive it would work out but they were hopeful it would. In the end though it did and the promotional companion pass (that we're not even sure we'll be using because omicron...annoyingly) shows up on his account.
 

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