Thanks! I booked the flight through Aer Lingus this afternoon around 3 pm. Almost 8 pm and I still don't have an email confirmation, but I did get a booking reference number. When I try to look up the flight using the number, it doesn't show up either. Anyone else experience a delay? Getting a bit worried, but I did get the email confirmation for the insurance that I purchased with the flight. Should I call or wait a bit?
Thanks for the reply. The cc was not charged. I called but the call center is closed. Will try again in the morning. For someone that only books Delta flights, this has taken way too much time today!! I could have put her on a direct flight to Dublin on Delta, but she wanted to be with the group.
@smallsy I agree with @jujubiee4 . You have a great attitude and are willing to just ask what you can do differently in the future, which I totally commend. I would encourage you to file a CFPB complaint. Even if you are technically outside of the transfer window, I think an exception could be made. From what I understand, a CFPB complaint gets eyes on it from people who can actually solve problems, rather than the routine responses you'd get from a csr. I've heard a CFPB complaint is fairly easy and not very time consuming. $3,000 is a big chunk of money to me. Just my two cents.
Don't know if you're interested in this since you've already been to a couple of Hawaii islands, but we loved our recent stay at the Grand Hyatt on Kauai. It's a fabulous resort with lazy river, wonderful pools, great and friendly staff, and right next to the beach. We were doing a split stay with the Grand Hyatt first and then onto Aulani, which our kids love. When we were leaving to head to Aulani, our kids kept asking to stay at the Hyatt. Much fewer people than Aulani. We were able to book a ($800-$1k) club level room using 33K Hyatt points a night - a great savings! The club lounge was one of the better ones we've seen here in the states
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Agree with this. Can't understand why their front line CSRs are not able to resolve many issues. Our last dozen calls to them had to be escalated, and each call takes a good chunk of time to resolve.
We have stayed at the Hyatt Regency twice and love it there! If you are Globalist, free breakfast and free club access is nice. Lots of restaurants right behind the hotel. My DS likes this place where the food is semi cooked and you cook the rest of it on a hot stone. The ATV tours are fun and we did a cataraman cruise that DS enjoyed.
We've booked a number of refundable flights via the Chase portal. Many of the refundable tickets (clearly stating "refundable" ticket) surprisingly come with the disclaimer "this ticket is non-refundable" and we always had to go through a couple layers of customer service to get the tickets cancelled with full refund, which was very frustrating and time consuming.
This would be a very risky move and would also likely put additional eyes on the account that the account holder may not want. What would be the factual basis for a CFPB complaint? @smallsy is looking for an exception to policy, I don't think getting lawyers involved is the way to get an exception. I would be calling in, sending a SM and/or email, maybe even an actual mailed letter. But no way am I going to risk a complete shutdown over something that was my screw up.
Usually Costco is within .20 near us. However now with super high prices I just looked at Gas Buddy and see
This is not going well... all new accounts locked, opening funds tied up and some (including me) have already switched DD and now are completely lost on what to expect
I don't have access yet, but they emailed me a customer feedback survey today. I think I'll wait to fill it out.
I would use CSR Travel Credit - then Downgrade to Freedom. Then either Downgrade or cancel CSP (depending on how much credit is already extended).
If you use any toll highways, it works to load up my automated toll account.
