I wanted to update on all the cancellations from our Norway/Iceland cruise and land trip due to my son's accident.
AA flights with miles no problem (just rebooked today for next August)
Icelandair - non-refundable tickets but CSR trip cancellation came through and they approved the refund! Easy, organized process.
Norwegian - got the 25% back we were due for canceling and they extended a credit for the rest we had paid. Very grateful for this and we've booked the same cruise for next year.
AirBnB, car rental, Tour 1 and 2 - full refund
Tour 3 - they wouldn't refund the $372 paid (the policies are unclear at best, I thought I was due a refund with 6 weeks to spare) but I will file with Cap1X insurance.
All in all, we are out very little money. My son is hopefully close to back to normal although he still needs more physical therapy for pelvic mobility. He started school in a wheelchair but will be able to weight bear on Friday and use crutches or a cane. He has some hearing loss in one ear - I guess, the "but I didn't hear you" excuse is now the truth
and hopefully time or surgery will heal it.
Back to credit cards - how long does it take for the Hilton FNC certificate to show up? The Amex email from 8/12 says I will receive an email from Hilton but no email and no certificate in my Hilton account.