Yes, WDW Management just doesnt care, I know thats sad to say, but I seen the worst in management these days. They basically trying to replace any cast member thats been at WDW with 5 years or more service. Its the Front Line Cast Members that you see at Walt Disney World and High-Level Managers wont hear your complaints or be on the front line for that matter.
Bottom Line if you have happy well-qualified employees, you will have very happy guest, but inexperience employees lead to poor service, but its cheaper to have inexperience employees than higher paid experience employees these days.
Also I have not been pushing the Disney Unions these days, I been letting others do that, but the contract now is settle for the next 3 1/2 years, so nothing will be done on the union side, but if other companies start paying more, then Disney may be force to make changes and hang on to its staff that they currently have now.
As for the Unions I told them they better start targeting Mears Transportation in order to hang on to the Dues that they currently get otherwise they will soon not be getting as much income should the Buses gets Sub-contracted out.
Oh and by the way Buses is not the only area Disney is considering Sub-Contracting, just about every Resort, Every Shop, and Restaurants, Housekeeping and Security could be Non-Disney Cast Members soon.