Success! And I used SM instead of calling. It was definitely the way to go, I think.
The first customer rep was CLUESLESS. Lol. This is how he responded to my request:
"Thank you for contacting us. On June 12, 2020, we discontinued the Ultimate Rewards program for all consumer and business debit cards. If no action was taken, any remaining points were redeemed and put into your DDA account. If there was a negative point balance or no remaining points, the Ultimate Rewards account was closed. Thank you for being a Chase customer. Sincerely, ..."
I politely replied that I was not referring to a debit card in a discontinued program but was referring to my credit cards that were still actively earning points, etc. and again made the request to have my points transferred in order to combine them in my personal account.
The customer rep who answered my reply SM, just informed me that she had made my transfer and the points were available immediately and thanked me for being a Chase customer. I checked and all is as it should be in my accounts.
With my luck I would have gotten a clueless rep on the phone. SM was much quicker (and way less painful) even with the back and forth.
Glad I found out about sending a SM from this thread. First instinct would have been to call on my part.