Originally posted by disneychrista
This is just my opinion and it may not be popular but...why should you be out the $$ for the PO's error. What happens if they PO finds your package and the buyer get the items and you have already refunded her the $$. Just like any other insurance claim it takes time to get the settlement.
So I would not refund until I saw the settlement from the PO. I would keep the buyer informed on any updates from the PO and tell her that she will have to be patient.
Oh yeah, I forgot about that. Yes deffienly refund the payment.Originally posted by imsayin
vellamint I would refund the first payment and ask the buyer to submit the complete payment as one payment. If you get a payment for $1.30, you have to pay another 30 cents fee +3% (assuming you have a business account). I don't let people send me 2 payments for one auction because I don't want to pay more paypal fees.