Unless a miracle happens, looks like I'm not going to be playing anymore.
Still no response from support. Was able to restore a save from an iPad that doesn't put me back at level 1. Problem is it takes me back from level 38 to 36, from 2.8 million visitors to 1.8, makes me lose almost 1.1 million magic. All that I could deal with. But I'm missing all 4 characters from Nightmare Before Christmas with no chance to get them, missing all 4 Halloween costumes, 18 characters I leveled to level 10 are now back to level 7-8.
So instead of trying to redo all that work from the last few weeks just to get back to where I was, I figure it's best to just quit cold turkey, delete the game, and move on.
Just a warning to the wise, make sure you backup your saves and don't try and fresh reinstall if you don't need it. Best of luck in the future all!