Magic band upgrade progress

[1911]

I just tried and when we selected the upgrades I kept getting the "we can't do this right now,call guest services" message.

 

[Candycane83]

Does calling help (tomorrow morning of course)? I keep seeing the ‘we’re working on it’ message when I try to edit our order.

 

[Anne Ritchey]

I just tried and when we selected the upgrades I kept getting the "we can't do this right now,call guest services" message.

I don't remember if that was my exact error message, but I was getting it for over the past five hours until about 10 minutes ago when my Minnie order went through--or appeared to have gone through.

 

[bellenbooks4me]

Not sure if calling will help, but I did notice that some of the bands would get through the process of being selected (added to a person in the party) and then during the process of getting to the checkout page, would not process & appear to have not been saved to the person it was assigned. Thus, they must be out of stock of that band (or just run out). Though, I did see in another thread that when CMs were contacted they mentioned doing a rolling inventory. So, whatever is available now may not be tomorrow & new options may be available - basically, its luck of the draw.

 

[holden]

I was able to upgrade our bands today!

 

[sethschroeder]

I was able to upgrade our bands today!

I hope I get your luck.

 

[holden]

I hope I get your luck.

They didn't have our top choices (for example, our Star Wars fan would have preferred something other than Darth Vader), what we picked was fine. It's nice to have a fun band for only $10.

 

[jhoannam]

Has anyone been keeping track of the time of the day that the new stock gets loaded? I feel like it’s not there when check around 8am, but by noon (CST) they are usually out of stock.

 

[holden]

Has anyone been keeping track of the time of the day that the new stock gets loaded? I feel like it’s not there when check around 8am, but by noon (CST) they are usually out of stock.

When I checked yesterday it was around 4:00pm east coast time.

 

[AlbertaDisneyGirl]

I have been trying for 3 days to purchase the upgrade. Well longer but 3 days with them available. It always allows me to go all the way to click purchase and then always gives me the " We are unable to complete your request" message. So frustrating. I know they are available as they have been on the site for 3 days now. I have actually been trying since the release with no luck. how is anyone getting it to finalize?

 

[BSBNess]

I have been trying for 3 days to purchase the upgrade. Well longer but 3 days with them available. It always allows me to go all the way to click purchase and then always gives me the " We are unable to complete your request" message. So frustrating. I know they are available as they have been on the site for 3 days now. I have actually been trying since the release with no luck. how is anyone getting it to finalize?

I have been having the same issue and I contacted Disney about this yesterday. The cast member even check the inventory of the band and there was inventory for it. She had me use chrome and my computer. She had no idea why it should not work. So she moved my case to IT. But I see you are Canadian and I am starting to wonder if it is a Canadian website thing. I can't test my theory out yet I have to run in to work for an issue.

 

[Madame]

I have been having the same issue and I contacted Disney about this yesterday. The cast member even check the inventory of the band and there was inventory for it. She had me use chrome and my computer. She had no idea why it should not work. So she moved my case to IT. But I see you are Canadian and I am starting to wonder if it is a Canadian website thing. I can't test my theory out yet I have to run in to work for an issue.

This Canadian is having the same issue. That’s why I asked about international guests in the other thread.

 

[bookbunny]

I was finally able to get the bands I wanted this morning. It is usually a hit or miss when the inventory comes up.

 

[luvdmouse]

There are 3 of us on my reservation so I ordered 2 of us a special magic band and paid for it. Little did I realize that by making the purchase, the 3rd person, my son, is being sent a plain band. I thought he’d be able to pick and pay for the one he wanted, once it became available. He is really unhappy. Waiting to hear back from Disney to see if they can remedy our issue. Of course my son was the one who really wanted a special MagicBand.

 

[Sioux]

Does anyone know what the progress on upgrading magic bands for $10 is making? I, like thousands of others, could not get an upgraded band and was just wondering if Disney is still working on it ? I was getting messages saying they were working quickly to fix the the issue between supply and demand but I don't get those messages any longer. IMHO it could be fixed by making a 30 day window between order and reservation.

I went on a couple weeks ago for our trip in Sept and it had bugs and it wouldnt go thru to order the upgraded bands. This morning I was able to get it to go thru- but when I look at My Disney Experience, it still shows the free plain magic bands.... so I am hoping it updates eventually, since it did charge me (and sent me a confirmation via email as well.)

 

[GermanMom]

I was able to order our bands last night!
The website dońt let us go through, but we recieved the email and the new ones appears in our account!

 

[Stitch’sbigfan]

Our scheduled trip is. It until January. I did get me and DH the upgraded bands and have already received them. It was a keep trying and keep trying however.

 

[TheSouthernBelle]

Read though some of the comments and I couldn't even order regular, plain MBs. I really don't need them anyway since we have plenty but I do usually like to order them anyway. I tried upgraded MBs too and received the same error message. Try again or dismiss since the system couldn't process my order. Oh well.

 

[BSBNess]

I was able to order our bands last night!
The website dońt let us go through, but we recieved the email and the new ones appears in our account!

How long did you get the email. Because my order didn't go through but when I check the upgraded band shows up in my account.

 

[GermanMom]

We ordernd the bands in the night and got the email in the morning. And the bands are in my account too.