We check in 8/28, booked with a TA and I had her call last week just to check because we were seeing reports of Disney cancelling reservations if you didn’t call. They told her that was wrong and that they would have contacted us but they did go ahead and get us switched from POR to Caribbean beach.Checking in on 8/28. Has anyone with the same timeframe has their reservation changed yet?
We have an early Sept trip and called back when you could first change etc. We got our reservation moved (with a nice upgrade, but I think those days are gone, so I'mnot sure waitingon hold at this point 2wouldbe worth it.) We also had a July trip, but were just going to cancel it, so I didn't bother trying to change it. Disney called us on that one about 3 weeks before our trip was scheduled to mske resort changes.Checking in on 8/28. Has anyone with the same timeframe has their reservation changed yet?
What’s your tolerance for waiting on hold? I would wait it out at this point.I have one night booked at AoA in September, an add on day to the beginning of our trip. I just saw the announcement that AoA isn't opening until 11/1. Should I call, or wait it out?
I'd call right now and see if the news has spread wide enough to generate long holds yet. If you go on hold hang up and call back in a few days, but you might get right through.I have one night booked at AoA in September, an add on day to the beginning of our trip. I just saw the announcement that AoA isn't opening until 11/1. Should I call, or wait it out?
What’s your tolerance for waiting on hold? I would wait it out at this point.
I'd call right now and see if the news has spread wide enough to generate long holds yet. If you go on hold hang up and call back in a few days, but you might get right through.
Good luck!also a heads up, i called and after about 30 minutes the CM picked up and said that their system isn't 'updated' with the AoA closure. Not sure what that meant but she told me to call back later. When i asked simply what they are offering impacted guests, even if i can't immediately make my change, she took one of my booking numbers and then it disconnected.
I'm back on the line now, Hopefully the wait time is long enough that their systems get up to speed
Good luck!
The CM I'm talking to put me back on hold. He said something about WDW making the announcement before updating the system. So he asked for my patience while they're working on it, sounds like it's in the process before he can offer another room. It won't let CMs do it, as I was typing this, I'm escalated to GS.
Oh man. I'll post back - the CM said he was forwarding my info ahead of me to GS and apologized for the wait. I just thanked him for his efforts. I feel so bad for the CMs today. Sounded like they weren't given a heads up or prepared to do anything before the news got outLet me know if guest services can help! The second CM very bluntly told me he can't assist and that the 'right hand hasn't communicated with the left hand yet' and hung up. I actually asked if I should call guest services and he said he would prefer that i wait until later on. I asked if i should try back tomorrow or earlier. his words were 'if we don't have things handled in the next few hours there will be many more problems' soo!!!
Just got off a 12-minute phone call! After hearing about the resort updates, I called guest services directly. I was moved from Poly, lagoon view to Riviera, deluxe studio, preferred view! Woo!