Here's a story about how reaching out for help can improve your Disney experience. Safety precautions are put in place for the enjoyment of everyone but if you ever feel that something needs a second look don't hesitate to ask for a manager, or like in this case, go to Guest Relations. Here's the story, I omitted the names of the CM and guest involved:
Recently, a young Guest really wanted to do Jedi Training: Trials of the Temple, but was initially unable to answer the safety questions. the guest is autistic and is relatively quiet around new people. His mom was very upset that he could not do the show without answering the questions, so she went to Guest Relations.
Guest Relations reached out to Guest Experience Manager, who immediately went to speak to the Guest.
After talking things through, the Guest Experience Manager took the family up to the Jedi Training stage. he kindly spoke to the young guest and asked him all of the safety questions again and got the appropriate answers from him, which meant the young guest was able to join the next class of Jedi Training.
The Guest Experience Manager stayed at the stage to watch the entire show and to make sure everything went well. During the show the character performer, who was the apprentice for the 10:40 a.m. show, never left the young guest's side. She had no knowledge of anything that had happened with him up until this point; she independently recognized that he needed a little extra attention.
She helped him with each instruction that was given and the young guest made it through the entire show. Afterwards, the family asked if they could personally thank Nedress and the apprentice. Both performers agreed without hesitation to take pictures with the young guest and meet the family. By this point, the young guest's mom was in tears for making this experience possible for him.
Does anyone have a photo of the Chewie Stein?
...can't wait for reviews from 7/10 and on...this is by far my favorite current thread!
