OK I'm having a very big
moment right now.
Two friends of mine just went into Travelex to change some money this morning (at different times). One was a friend who was wanting me to buy some things for her, so she was giving me some US$'s. So the rate she was given was .85 + commission. She called me and said, I thought you said it was higher than that. I told her NO WAY that is a really bad rate! The $ is at .93 this morning and the rate on the travelex website this morning was .90 so you should be getting at least .90. She questioned the woman and she was SO rude and said that she didn't know what she was talking about and yes the rate may be .93 but you never get that rate. My friend said she understood that but it's never that much difference. So she left, not changing any.
The other friend of mine is going to the US later this week, so she went in to change a large quantity. She had been to a bank upstairs and got the rate of .90 but they didn't have enough and said they would have to order it in from the Travelex downstairs and it would be there the next day. She decided to just go down to the travelex as that is where it would come from anyway so know the rate would be the same. WRONG! She also got the rate of .85. She showed the printout from the bank upstairs and said thats ridiculous, the bank exchanges from you and their rate is .90 and yours is .85. She said that she was online this morning at travelex and the rate was .90 so why is it so low in the shopfront. The woman wouldn't answer and said that if she isn't happy with their rate she should go elsewhere, so she did. Off to the bank for .05 more. She was changing a large sum too so that .05 makes a big difference.
Anyway, just thought I would share that Travelex story.