I am new to this board. This post is not to flame anyone or to attract the same. From the beginning i must tell you I love Disney and go there 1-2 times per year with my family. I was actually canceled from the 11/30 Magic sailing. By my count that actually makes 4 of us out of 11 pages of posts. I am a DVC member and want to add some facts to the discussion.
First,
DCL IS going above and beyond the cruise contract. If you read the tickets closely, they really do not even have to refund our money (although this would be a REALLY bad customer service move). They definitely DO NOT have to offer any other compensation.
Second, DVC did go out of their way to bend/break rules to make points useable in the next use year. IMHO they had to do this based on our system to be anywhere near fair. It is true that if you were saving 3 years of points for this cruise and took the refund, you now have some issues next use year although they are not insurmountable. It is also true that using points to book a hotel is not smart. The same points to get in PO for a night would put me in a 1 or 2 bedroom condo at member resorts.
The real issue here is DCL and their application of a policy. I have spent most of the day on the phone with DVC and DCL at various levels of management. Here are the facts:
1. All canceled passengers were offered rescheduling or a full refund with a 50% coupon.
2. The coupon has strings. Certain blackout dates (Christmas and Thanksgiving) and it can only be used for the same kind of booking. It is for the same itin. and number of passengers in a like stateroom. You CANNOT get a suite with the coupon if you did not have a suite booked. Again, I see the strings as fair.
3. DCL did not apply immediate compensation to passengers equally. In the words of one manager "teams were told to give more to people who were already travelling or who pushed hard." If you pushed hard enough the final immediate compensation was to get a 4 night Wonder cruise and 3 night hotel stay with park passes and food vouchers in exchange for your 7 night cruise. As has been documented on this board, you could even cancel and rebook to the Wonder and still get the food and tickets AND 50% off a future cruise. This is where I have a problem.
I asked about rebooking to the Wonder. I asked about food vouchers and park passes. I was told "no." I am not a pushover and did get upset on the phone over several calls. Guess I didn't "push" hard enough.
This is no way to run any organization. A policy must be enforced equally across all parties involved. I am now working with Disney to make things right in my case but it is not easy. It may work out in the end. The point is not who is spoiled or who isn't. It is that Disney made a policy and then immediately broke it to satisfy some but not all passengers. That is wrong.
When threads get this long, it is sometimes hard to skim thru without missing a beat! 
